This page does not describe audit logs for user actions performed on CCAI Platform. For example, when contact center users (admins, managers, agents) sign in, or make changes to settings. To get audit logs for user actions, contact Cloud Support and provide the following:
Google Cloud project of the CCAI Platform contact center.
CCAI Platform URL for the contact center
The region for the CCAI Platform contact center, for example,
us-central1
.The Cloud Storage bucket (
gs://bucketname
) where you want Cloud Support to upload the logs. You will need to grant write access to Cloud Support on this bucket, so they can upload the logs.The start and end time and date with the time zone (preferably in UTC) within the last 30 days for the window that you want the logs for. Logs older than 30 days are deleted and cannot be provided.
This document describes audit logging for Contact Center AI Platform. Google Cloud services generate audit logs that record administrative and access activities within your Google Cloud resources. For more information about Cloud Audit Logs, see the following:
- Types of audit logs
- Audit log entry structure
- Storing and routing audit logs
- Cloud Logging pricing summary
- Enable Data Access audit logs
Service name
Contact Center AI Platform audit logs use the service name contactcenteraiplatform.googleapis.com
.
Filter for this service:
protoPayload.serviceName="contactcenteraiplatform.googleapis.com"
Methods by permission type
Each IAM permission has a type
property, whose value is an enum
that can be one of four values: ADMIN_READ
, ADMIN_WRITE
,
DATA_READ
, or DATA_WRITE
. When you call a method,
Contact Center AI Platform generates an audit log whose category is dependent on the
type
property of the permission required to perform the method.
Methods that require an IAM permission with the type
property value
of DATA_READ
, DATA_WRITE
, or ADMIN_READ
generate
Data Access audit logs.
Methods that require an IAM permission with the type
property value
of ADMIN_WRITE
generate
Admin Activity audit logs.
Permission type | Methods |
---|---|
ADMIN_READ |
google.cloud.contactcenteraiplatform.v1alpha1.ContactCenterAiPlatform.GetContactCenter google.cloud.contactcenteraiplatform.v1alpha1.ContactCenterAiPlatform.ListContactCenters google.cloud.contactcenteraiplatform.v1alpha1.ContactCenterAiPlatform.QueryContactCenterQuota google.longrunning.Operations.GetOperation google.longrunning.Operations.ListOperations |
ADMIN_WRITE |
google.cloud.contactcenteraiplatform.v1alpha1.ContactCenterAiPlatform.CreateContactCenter google.cloud.contactcenteraiplatform.v1alpha1.ContactCenterAiPlatform.DeleteContactCenter google.cloud.contactcenteraiplatform.v1alpha1.ContactCenterAiPlatform.UpdateContactCenter google.longrunning.Operations.CancelOperation google.longrunning.Operations.DeleteOperation |
API interface audit logs
For information about how and which permissions are evaluated for each method, see the Identity and Access Management documentation for Contact Center AI Platform.
google.cloud.contactcenteraiplatform.v1alpha1.ContactCenterAiPlatform
The following audit logs are associated with methods belonging to
google.cloud.contactcenteraiplatform.v1alpha1.ContactCenterAiPlatform
.
CreateContactCenter
- Method:
google.cloud.contactcenteraiplatform.v1alpha1.ContactCenterAiPlatform.CreateContactCenter
- Audit log type: Admin activity
- Permissions:
contactcenteraiplatform.contactCenters.create - ADMIN_WRITE
- Method is a long-running or streaming operation:
Long-running operation
- Filter for this method:
protoPayload.methodName="google.cloud.contactcenteraiplatform.v1alpha1.ContactCenterAiPlatform.CreateContactCenter"
DeleteContactCenter
- Method:
google.cloud.contactcenteraiplatform.v1alpha1.ContactCenterAiPlatform.DeleteContactCenter
- Audit log type: Admin activity
- Permissions:
contactcenteraiplatform.contactCenters.delete - ADMIN_WRITE
- Method is a long-running or streaming operation:
Long-running operation
- Filter for this method:
protoPayload.methodName="google.cloud.contactcenteraiplatform.v1alpha1.ContactCenterAiPlatform.DeleteContactCenter"
GetContactCenter
- Method:
google.cloud.contactcenteraiplatform.v1alpha1.ContactCenterAiPlatform.GetContactCenter
- Audit log type: Data access
- Permissions:
contactcenteraiplatform.contactCenters.get - ADMIN_READ
- Method is a long-running or streaming operation:
No.
- Filter for this method:
protoPayload.methodName="google.cloud.contactcenteraiplatform.v1alpha1.ContactCenterAiPlatform.GetContactCenter"
ListContactCenters
- Method:
google.cloud.contactcenteraiplatform.v1alpha1.ContactCenterAiPlatform.ListContactCenters
- Audit log type: Data access
- Permissions:
contactcenteraiplatform.contactCenters.list - ADMIN_READ
- Method is a long-running or streaming operation:
No.
- Filter for this method:
protoPayload.methodName="google.cloud.contactcenteraiplatform.v1alpha1.ContactCenterAiPlatform.ListContactCenters"
QueryContactCenterQuota
- Method:
google.cloud.contactcenteraiplatform.v1alpha1.ContactCenterAiPlatform.QueryContactCenterQuota
- Audit log type: Data access
- Permissions:
contactcenteraiplatform.contactCenters.queryQuota - ADMIN_READ
- Method is a long-running or streaming operation:
No.
- Filter for this method:
protoPayload.methodName="google.cloud.contactcenteraiplatform.v1alpha1.ContactCenterAiPlatform.QueryContactCenterQuota"
UpdateContactCenter
- Method:
google.cloud.contactcenteraiplatform.v1alpha1.ContactCenterAiPlatform.UpdateContactCenter
- Audit log type: Admin activity
- Permissions:
contactcenteraiplatform.contactCenters.update - ADMIN_WRITE
- Method is a long-running or streaming operation:
Long-running operation
- Filter for this method:
protoPayload.methodName="google.cloud.contactcenteraiplatform.v1alpha1.ContactCenterAiPlatform.UpdateContactCenter"
google.longrunning.Operations
The following audit logs are associated with methods belonging to
google.longrunning.Operations
.
CancelOperation
- Method:
google.longrunning.Operations.CancelOperation
- Audit log type: Admin activity
- Permissions:
contactcenteraiplatform.operations.cancel - ADMIN_WRITE
- Method is a long-running or streaming operation:
No.
- Filter for this method:
protoPayload.methodName="google.longrunning.Operations.CancelOperation"
DeleteOperation
- Method:
google.longrunning.Operations.DeleteOperation
- Audit log type: Admin activity
- Permissions:
contactcenteraiplatform.operations.delete - ADMIN_WRITE
- Method is a long-running or streaming operation:
No.
- Filter for this method:
protoPayload.methodName="google.longrunning.Operations.DeleteOperation"
GetOperation
- Method:
google.longrunning.Operations.GetOperation
- Audit log type: Data access
- Permissions:
contactcenteraiplatform.operations.get - ADMIN_READ
- Method is a long-running or streaming operation:
No.
- Filter for this method:
protoPayload.methodName="google.longrunning.Operations.GetOperation"
ListOperations
- Method:
google.longrunning.Operations.ListOperations
- Audit log type: Data access
- Permissions:
contactcenteraiplatform.operations.list - ADMIN_READ
- Method is a long-running or streaming operation:
No.
- Filter for this method:
protoPayload.methodName="google.longrunning.Operations.ListOperations"
Methods that don't produce audit logs
A method might not produce audit logs for one or more of the following reasons:
- It is a high volume method involving signifcant log generation and storage costs.
- It has low auditing value.
- Another audit or platform log already provides method coverage.
The following methods don't produce audit logs:
google.cloud.location.Locations.GetLocation
google.cloud.location.Locations.ListLocations
google.longrunning.Operations.WaitOperation