Contact data endpoints

Contact Center AI Platform (CCAI Platform) provides the CRM contact data endpoint for setting contact data.

CRM - contact_data

Parameter	Required	Data Type	Definition
lang	TRUE	String	Language code of the queue. (e.g. 'en')
menu_id	FALSE	Integer	Response will filter all menus in that menu's subtree, including that menu.
menu_type	FALSE	String	Returns menus of specific types. Possible values: ivr_menu, mobile_menu, web_menu).
channel_type	FALSE	String	Returns menus of a specific channel. Possible values: voice_call, chat).
wait[from]	FALSE	Integer	Returns records if they have a wait greater than the value.
wait[to]	FALSE	Integer	Returns records if they have a wait less than the value.

Endpoint:

Method: POST
Type: RAW
URL: https://{​{subdomain}​}.{​{domain}​}/apps/api/v1/crm/contact_data

Headers:

Key	Value	Description
Content-Type	application/json

Body:

{
    "call_id" : "1917",
    "agent_id" : "1", 
    "lcm_key" : "2922|1|2|39|2|0|1",
    "dnis" : "8001992999",
    "org_id" : "tenant1",
    "contact" : {
        "first_name" : "Alex",
        "last_name" : "Phil",
        "account_no" : "10002-2989",
        "crm_id" : "220-39307-92",
        "address" : "",
        "city" : "",
        "loan_type" : "",
        "due_date" : "" 
    },
    "pacing_mode" : "Predictive",
    "call_type" : "OB_Regular"
}

Example request and responses

The following sections provide example requests to the endpoint.