Portal user management requests

You're viewing Apigee and Apigee hybrid documentation.
View Apigee Edge documentation.

Portal user management requests are meant for creating and managing users in the Support Portal. Support Portal users can create, view, and update Support tickets or service requests using one of the following methods:

• If you file support cases via Apigee Support portal, then refer to Apigee Support portal user management requests
• If you file support cases via Google Cloud console, then refer to Google Cloud console user management requests.

Note: This applies to both Apigee and Apigee hybrid users.

Apigee Support portal user management requests

Service request description	Can I do this myself?	How to perform this operation?
Onboard new users into support portal	Yes	Add more users to Apigee Support portal
Remove existing users from the support portal	Yes	Remove users from Apigee Support portal
Reset the support portal user password	Yes	You can reset the password using the following instructions: Go to Apigee Support and navigate to the File a support ticket section. Click File a support ticket. Click Forgot Your Password? in the Apigee Support portal page.
Update support portal admin contact in the support portal	No	File a support case with the Google Cloud support team.

Google Cloud console user management requests

Google Cloud console allows Apigee and hybrid users to create and manage cases. For information about the various user roles and getting access control to Google Cloud console see Access control with IAM.

Service request description	Can I do this myself?	How to perform this operation?
Onboard (add) new users into Google Cloud console	Yes	Choose the appropriate Customer Care IAM role Add users to appropriate Customer Care IAM role in Google Cloud console
Remove existing users from Google Cloud console	Yes	Revoke access for Customer Care IAM role in Google Cloud console