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Uploading data overview
Learn the basics about data that can be uploaded to Agent Assist.
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Conversation datasets
Upload conversation data to create a conversation dataset.
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Knowledge bases
Upload articles or FAQ documents to create a knowledge base.
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Training a model
Train a Smart Reply model using your uploaded data.
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Creating a conversation profile
Set parameters on suggestions offered to your human agents using a conversation profile.
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Using the Agent Assist simulator
Learn how to use the Agent Assist simulator to test your conversation profiles.
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