標準支援服務為每月訂閱制，如果沒有取消訂閱，將會自動續約。如果您在某個日曆月份中取消訂閱 Google Cloud Customer Care 支援服務，當月剩餘期間內仍可使用支援服務 (須付費)。 Google Cloud 有權拒絕向經常申請使用 Customer Care 支援服務，並在日後取消的客戶提供支援。Google Cloud
[[["容易理解","easyToUnderstand","thumb-up"],["確實解決了我的問題","solvedMyProblem","thumb-up"],["其他","otherUp","thumb-up"]],[["難以理解","hardToUnderstand","thumb-down"],["資訊或程式碼範例有誤","incorrectInformationOrSampleCode","thumb-down"],["缺少我需要的資訊/範例","missingTheInformationSamplesINeed","thumb-down"],["翻譯問題","translationIssue","thumb-down"],["其他","otherDown","thumb-down"]],["上次更新時間：2025-09-04 (世界標準時間)。"],[],[],null,["# Standard Support overview\n\nStandard Support is a paid Support offering recommended for small to medium\norganizations with workloads under development looking to begin their support\njourney. This offering helps you troubleshoot, test, and explore Google Cloud.\n\nTo purchase Standard Support, see [Purchasing and setting up Standard\nSupport](/support/docs/purchasing-setting-up-standard).\n\nFeatures\n--------\n\nThe following sections describe the features that come with your Standard\nSupport offering.\n\n### Support cases\n\nAs an Standard Support customer, you engage with Customer Care by\ncreating support cases in the Google Cloud console.\n\nYou can add an unlimited amount of users to your Standard Support offering.\nYou manage your users' level of support access using Identity and Access Management (IAM).\nFor details about managing IAM roles and permissions, see\n[Access control](/support/docs/access-control).\n\nWhen managing support cases as an Standard Support customer, you have access to\nthe following features:\n\n- **Response SLO**: For Priority 2 (P2) support cases, receive the first meaningful response within 4 hours, in local hours of operation.\n- **Channels**: Submit a support case in the Google Cloud console and follow up by email.\n- **Availability**: Receive support during local hours of operation, Monday to Friday.\n- **Language support**: Request support in English.\n\nTo create and manage support cases, see [Managing cases](/support/docs/manage-cases).\n\nYou can also create and manage support cases using the Cloud Support API.\n\nFor details on Customer Care availability, see [Language support\nand working hours](/support/docs/language-working-hours).\n\n### Recommender\n\nReceive recommendations and insights to help optimize your Google Cloud\nresources for cost, security, performance, and manageability. You can access\nRecommender through the Google Cloud console, or to automate\nrecommendations, you can enable the Recommender API. To learn more, see\nthe [Recommender documentation](/recommender/docs).\n\nPricing\n-------\n\nThe monthly charges for\n[Google Cloud Customer Care](/support) include a minimum fee or a\ntiered variable fee per\n[organization](/resource-manager/docs/cloud-platform-resource-hierarchy#organizations).\nCharges will be at least the minimum charge of $29.00 or the result of the\ncalculation, whichever is higher:\n\n- **Minimum spend fee:** $29.00 per month\n- **Tiered variable fee:** 3% of monthly Google Cloud charges\n\nFor more information and how to estimate your costs, see the [Pricing](/support)\ndetails.\n\n\nMonthly support charges are calculated as a percentage of each month's total gross Google Cloud,\nLooker, and Google Security Operations\ncosts as reflected in your monthly bill, as calculated at list prices prior to the application\nof any discounts, credits, or other adjustments (except for discounts related to BigQuery\nreservations and [committed use discounts](/docs/cuds-spend-based)).\n\n\u003cbr /\u003e\n\n\nThe charges for certain Google Cloud services, such as\n[third-party Google Cloud Marketplace](/marketplace),\n[Google Cloud Learn](/training), and\n[Google Cloud Consulting](/consulting) are not included in the\nGoogle Cloud Cloud Customer Care variable fee calculation.\n\n\u003cbr /\u003e\n\nStandard Support is a monthly subscription that auto-renews until canceled. If\nyou cancel your Google Cloud Customer Care subscription\nwithin the calendar month, you will receive and be charged for support for the\nremainder of the calendar month. Google Cloud reserves the right to refuse\nto provide support to any customer that frequently signs up for and then cancels\nGoogle Cloud Customer Care.\n\nWhat's next\n-----------\n\n- [Purchase and set up Standard Support](/support/docs/purchasing-setting-up-standard).\n- [Set up Identity and Access Management (IAM)](/support/docs/access-control) to manage how users in your organization access and use Enhanced Support.\n- [Create or manage support cases](/support/docs/manage-cases).\n- Follow [best practices for working with Customer Care](/support/docs/best-practice)."]]
