[[["易于理解","easyToUnderstand","thumb-up"],["解决了我的问题","solvedMyProblem","thumb-up"],["其他","otherUp","thumb-up"]],[["很难理解","hardToUnderstand","thumb-down"],["信息或示例代码不正确","incorrectInformationOrSampleCode","thumb-down"],["没有我需要的信息/示例","missingTheInformationSamplesINeed","thumb-down"],["翻译问题","translationIssue","thumb-down"],["其他","otherDown","thumb-down"]],["最后更新时间 (UTC)：2025-09-04。"],[],[],null,["# Purchase and set up Enhanced Support\n\nThis document explains how to sign up for Enhanced Support using the\nGoogle Cloud console and set up the offering's support features.\n\nBefore you begin\n----------------\n\n- You must have a Google Cloud organization, and the [Organization Administrator](/resource-manager/docs/access-control-org#using_predefined_roles)\n (`roles/resourcemanager.organizationAdmin`) role for the organization.\n\n To create an organization and add the role, visit\n [Creating and managing organizations](/resource-manager/docs/creating-managing-organization).\n\n If you don't have the role for an existing organization, contact an\n Organization Administrator for access.\n- You must have the Support Account Administrator (`roles/cloudsupport.admin`)\n role. To learn how to assign yourself the role, visit [Access control](/support/docs/access-control).\n\n- You must have a Cloud Billing account to fund the Enhanced\n Support base fee. To create an account, see [Create, modify, or close your\n Cloud Billing account](/billing/docs/how-to/manage-billing-account#create_a_new_billing_account).\n\nPurchase the offering\n---------------------\n\nTo purchase Enhanced Support:\n\n1. In the Google Cloud console, go to the **Support** page.\n\n [Go to the Support page](https://console.cloud.google.com/support)\n\n2. Click **Overview** to view your dashboard.\n\n3. Go to the **Support Information** card and click **View Customer Care services**.\n\n4. Under **Enhanced Support** , click **Buy Now**.\n\n5. In the drop-down list, select the Google Cloud organization resource for the\n offering. Click **Continue**.\n\n6. In the drop-down list, select the Cloud Billing account for the Enhanced\n Support base fee.\n\n7. Read and agree to the terms of service.\n\n8. Click **Complete Purchase**.\n\n### Purchase Value-Add Services\n\nAs an Enhanced Support customer, you can expand your support capabilities by\npurchasing [Value-Add\nServices](/support/docs/enhanced#value_add_services). To learn about pricing or\nto purchase a Value-add Service, [contact sales](/contact).\n\nSet up Identity and Access Management (IAM)\n-------------------------------------------\n\nYou use Identity and Access Management (IAM) to manage how users in your organization\naccess and use Enhanced Support. To set up IAM, visit [Access\ncontrol](/support/docs/access-control).\n\nSet up support features\n-----------------------\n\nAs an Enhanced Support customer, you engage with Customer Care by creating and\nmanaging support cases in the Google Cloud console. When managing support\ncases, you have access to the following features:\n\n- P1 Response SLO\n- Channels\n- 24/7 availability\n- Language support\n- Case escalation\n\nTo automate and optimize your performance across Google Cloud, you can set up\nthe following additional services:\n\n- [Active Assist recommendations](#recommendations)\n- [Cloud Support API](#api)\n- [Third-Party Technology Support](#third_party)\n\n### Access Active Assist recommendations\n\nReceive tailored usage recommendations and insights for Google Cloud\nproducts and use the Recommender API to manage your Support experience at\nscale.\n\nOptionally, use [Active Assist](/solutions/active-assist) to optimize how you\nuse the Recommender.\n\nTo review recommendations, you can use the Recommender Hub in the\nGoogle Cloud console or enable the Recommender API to automate your\nrecommendations.\n\nAs an Enhanced Support customer, you have a full [Recommender API quota](/recommender/quotas). You can download large data sets with BigQuery Export to process and analyze information related to your Google Cloud instances.\n\n### Enable the Cloud Support API\n\nTo enable and use the Cloud Support API, you must be allowlisted. To request access\nto the Cloud Support API, complete the [Cloud Support API Allowlist form](https://forms.gle/ehaAhZMyH4qXWTyr9) or contact a Technical Account Advisor\n(TAA).\n\nAfter you get access, the Customer Care team provides step-by-step\ninstructions to set up the API in the latest user guide.\n\nTo learn more about Cloud Support API, visit the [reference\ndocumentation](/support/docs/apis).\n\n### Utilize Third-Party Technology Support\n\nIf you work with multiple technology providers, you can file support cases to\nset up, configure, and troubleshoot your support experiences across third-party\nservices.\n\nFor details about providers and support approaches, visit [Third-Party Technology Support](/support/docs/third-party).\n\nWhat's next\n-----------\n\n- [Create or manage support cases](/support/docs/manage-cases).\n- Follow [best practices for working with Customer Care](/support/docs/best-practice).\n- Learn about the [language support and working hours](/support/docs/language-working-hours) for Customer Care when you submit a support case."]]
