如果使用多个云服务提供商和应用管理您的云投资，问题排查就会变得非常复杂。Cloud Customer Care 支持提供第三方技术支持服务，帮助您解决组织机构设置、配置和问题排查等多供应商问题。Customer Care 支持团队及相关合作伙伴支持团队与您携手排查问题。
使用增强型支持服务、高级支持服务或技术合作伙伴高级支持服务的客户可以获得第三方技术支持服务。
三种支持方法
您可以通过以下三种方法提供第三方技术支持服务：
协作支持
以工作负载为中心的支持
第三方供应商支持
支持服务是根据 Customer Care 团队与第三方公司之间的关系来提供的。
协作支持
Customer Care 团队会与 Google 技术合作伙伴（或 Build [ISV] 合作伙伴）合作，代表客户解决问题。技术合作伙伴会创建与 Google Cloud集成或在其上运行的解决方案。他们与 Google Cloud 合作开发解决方案，并进行技术创新。如需查看实际示例，请参阅此博客。
以工作负载为中心的支持
Customer Care 团队会利用内部技术专业知识协助您设置和配置各种技术，并排查问题。
第三方供应商支持
Customer Care 团队提供商业上合理的帮助，协助您安装和配置可在 Google Cloud上使用的第三方软件，并排查问题。
[[["易于理解","easyToUnderstand","thumb-up"],["解决了我的问题","solvedMyProblem","thumb-up"],["其他","otherUp","thumb-up"]],[["很难理解","hardToUnderstand","thumb-down"],["信息或示例代码不正确","incorrectInformationOrSampleCode","thumb-down"],["没有我需要的信息/示例","missingTheInformationSamplesINeed","thumb-down"],["翻译问题","translationIssue","thumb-down"],["其他","otherDown","thumb-down"]],["最后更新时间 (UTC)：2025-09-06。"],[],[],null,["# Manage support for third parties\n\n| **Attention:** Google Cloud works with many reputable partners globally that provide specialized services that span across sales, customer service, and engineering functions.\n|\n| \u003cbr /\u003e\n|\n| These partners are part of Google's extended workforce and they use our systems\n| and tools with a distinct email domain (`@xwf.google.com`). If you notice this\n| new domain in communications, please be assured that this is legitimate and is\n| from an authorized representative of Google.\n|\n| We thank you for your understanding and your continued support of our world\n| class products and services.\n\n\u003cbr /\u003e\n\nManaging your cloud investments using multiple cloud providers and apps\ncan require complex troubleshooting. Cloud Customer Care provides\nThird-Party Technology Support to help you resolve multi-vendor issues such as organization\nsetup, configuration, and troubleshooting. The Customer Care team,\ncombined with partner support relationships, collaborates with you while\ntroubleshooting issues.\n\nThird-Party Technology Support is available to customers with Enhanced Support, Premium Support, or Tech Partner Premium Support.\n\nThree support approaches\n------------------------\n\nThere are three approaches to delivering Third-Party Technology Support:\n\n- Collaborative support\n- Workload-centric support\n- Third-party vendor support\n\nSupport is provided in accordance with the Customer Care\nteam's relationship with the Third-Party company.\n\n### Collaborative support\n\nCustomer Care collaborates with Google **Tech partners**\n(or Build (ISV) partners) to resolve issues on customer's behalf. Tech partners create\nsolutions which integrate with, or run on, Google Cloud. They collaborate\nwith Google Cloud to develop solutions and ensure technical innovation.\nFor a practical example, see [this blog](https://cloud.google.com/blog/topics/partners/google-cloud-and-hashicorp-partner-to-deliver-efficient-customer-cloud-support-services).\n\n### Workload-centric support\n\nCustomer Care uses internal technical expertise to assist with\nthe setup, configuration, and troubleshooting of a wide range of technologies.\n\n### Third-party vendor support\n\nCustomer Care provides commercially reasonable assistance with the\ninstallation, configuration, and troubleshooting of third-party software that\ncan be used on Google Cloud.\n\n### Customer Care for Google Cloud and third-party technologies\n\nIn the list below, find additional details on support approaches for Third-Party\nTechnology Support."]]
