Dialogflow V2 API - Class Google::Cloud::Dialogflow::V2::AnswerRecord (v1.4.1)

Reference documentation and code samples for the Dialogflow V2 API class Google::Cloud::Dialogflow::V2::AnswerRecord.

Answer records are records to manage answer history and feedbacks for Dialogflow.

Currently, answer record includes:

human agent assistant article suggestion
human agent assistant faq article

It doesn't include:

DetectIntent intent matching
DetectIntent knowledge

Answer records are not related to the conversation history in the Dialogflow Console. A Record is generated even when the end-user disables conversation history in the console. Records are created when there's a human agent assistant suggestion generated.

A typical workflow for customers provide feedback to an answer is:

For human agent assistant, customers get suggestion via ListSuggestions API. Together with the answers, AnswerRecord.name are returned to the customers.
The customer uses the AnswerRecord.name to call the AnswerRecords.UpdateAnswerRecord method to send feedback about a specific answer that they believe is wrong.

Inherits

Object

Extended By

Google::Protobuf::MessageExts::ClassMethods

Includes

Google::Protobuf::MessageExts

Methods

#agent_assistant_record

def agent_assistant_record() -> ::Google::Cloud::Dialogflow::V2::AgentAssistantRecord

Returns

(::Google::Cloud::Dialogflow::V2::AgentAssistantRecord) — Output only. The record for human agent assistant.

#answer_feedback

def answer_feedback() -> ::Google::Cloud::Dialogflow::V2::AnswerFeedback

Returns

(::Google::Cloud::Dialogflow::V2::AnswerFeedback) — Required. The AnswerFeedback for this record. You can set this with AnswerRecords.UpdateAnswerRecord in order to give us feedback about this answer.

#answer_feedback=

def answer_feedback=(value) -> ::Google::Cloud::Dialogflow::V2::AnswerFeedback

Parameter

value (::Google::Cloud::Dialogflow::V2::AnswerFeedback) — Required. The AnswerFeedback for this record. You can set this with AnswerRecords.UpdateAnswerRecord in order to give us feedback about this answer.

Returns

(::Google::Cloud::Dialogflow::V2::AnswerFeedback) — Required. The AnswerFeedback for this record. You can set this with AnswerRecords.UpdateAnswerRecord in order to give us feedback about this answer.

#name

def name() -> ::String

Returns

(::String) — The unique identifier of this answer record. Format: projects/<Project ID>/locations/<Location ID>/answerRecords/<Answer Record ID>.

#name=

def name=(value) -> ::String

Parameter

value (::String) — The unique identifier of this answer record. Format: projects/<Project ID>/locations/<Location ID>/answerRecords/<Answer Record ID>.

Returns

(::String) — The unique identifier of this answer record. Format: projects/<Project ID>/locations/<Location ID>/answerRecords/<Answer Record ID>.