Class Google::Cloud::Dialogflow::V2::AnswerRecord (v0.12.0)

Answer records are records to manage answer history and feedbacks for Dialogflow.

Currently, answer record includes:

human agent assistant article suggestion
human agent assistant faq article

It doesn't include:

DetectIntent intent matching
DetectIntent knowledge

Answer records are not related to the conversation history in the Dialogflow Console. A Record is generated even when the end-user disables conversation history in the console. Records are created when there's a human agent assistant suggestion generated.

A typical workflow for customers provide feedback to an answer is:

For human agent assistant, customers get suggestion via ListSuggestions API. Together with the answers, AnswerRecord.name are returned to the customers.
The customer uses the AnswerRecord.name to call the [UpdateAnswerRecord][] method to send feedback about a specific answer that they believe is wrong.

Inherits

Object

Extended By

Google::Protobuf::MessageExts::ClassMethods

Includes

Google::Protobuf::MessageExts

Methods

#agent_assistant_record

def agent_assistant_record() -> ::Google::Cloud::Dialogflow::V2::AgentAssistantRecord

Returns

(::Google::Cloud::Dialogflow::V2::AgentAssistantRecord) — Output only. The record for human agent assistant.

#answer_feedback

def answer_feedback() -> ::Google::Cloud::Dialogflow::V2::AnswerFeedback

Returns

(::Google::Cloud::Dialogflow::V2::AnswerFeedback) — Required. The AnswerFeedback for this record. You can set this with AnswerRecords.UpdateAnswerRecord in order to give us feedback about this answer.

#answer_feedback=

def answer_feedback=(value) -> ::Google::Cloud::Dialogflow::V2::AnswerFeedback

Parameter

value (::Google::Cloud::Dialogflow::V2::AnswerFeedback) — Required. The AnswerFeedback for this record. You can set this with AnswerRecords.UpdateAnswerRecord in order to give us feedback about this answer.

Returns

(::Google::Cloud::Dialogflow::V2::AnswerFeedback) — Required. The AnswerFeedback for this record. You can set this with AnswerRecords.UpdateAnswerRecord in order to give us feedback about this answer.

#name

def name() -> ::String

Returns

(::String) — The unique identifier of this answer record. Format: projects/<Project ID>/locations/<Location ID>/answerRecords/<Answer Record ID>.

#name=

def name=(value) -> ::String

Parameter

value (::String) — The unique identifier of this answer record. Format: projects/<Project ID>/locations/<Location ID>/answerRecords/<Answer Record ID>.

Returns

(::String) — The unique identifier of this answer record. Format: projects/<Project ID>/locations/<Location ID>/answerRecords/<Answer Record ID>.