Class Google::Cloud::Dialogflow::V2::AnswerRecord (v0.13.0)

Version 0.13.0

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Answer records are records to manage answer history and feedbacks for Dialogflow.

Currently, answer record includes:

• human agent assistant article suggestion
• human agent assistant faq article

It doesn't include:

• DetectIntent intent matching
• DetectIntent knowledge

Answer records are not related to the conversation history in the Dialogflow Console. A Record is generated even when the end-user disables conversation history in the console. Records are created when there's a human agent assistant suggestion generated.

A typical workflow for customers provide feedback to an answer is:

1. For human agent assistant, customers get suggestion via ListSuggestions API. Together with the answers, AnswerRecord.name are returned to the customers.
2. The customer uses the AnswerRecord.name to call the [UpdateAnswerRecord][] method to send feedback about a specific answer that they believe is wrong.

Inherits

• Object

Extended By

• Google::Protobuf::MessageExts::ClassMethods

Includes

• Google::Protobuf::MessageExts

Methods

#agent_assistant_record

def agent_assistant_record() -> ::Google::Cloud::Dialogflow::V2::AgentAssistantRecord

Returns

• (::Google::Cloud::Dialogflow::V2::AgentAssistantRecord) — Output only. The record for human agent assistant.

#answer_feedback

def answer_feedback() -> ::Google::Cloud::Dialogflow::V2::AnswerFeedback

Returns

• (::Google::Cloud::Dialogflow::V2::AnswerFeedback) — Required. The AnswerFeedback for this record. You can set this with AnswerRecords.UpdateAnswerRecord in order to give us feedback about this answer.

#answer_feedback=

def answer_feedback=(value) -> ::Google::Cloud::Dialogflow::V2::AnswerFeedback

Parameter

• value (::Google::Cloud::Dialogflow::V2::AnswerFeedback) — Required. The AnswerFeedback for this record. You can set this with AnswerRecords.UpdateAnswerRecord in order to give us feedback about this answer.

Returns

• (::Google::Cloud::Dialogflow::V2::AnswerFeedback) — Required. The AnswerFeedback for this record. You can set this with AnswerRecords.UpdateAnswerRecord in order to give us feedback about this answer.

#name

def name() -> ::String

Returns

• (::String) — The unique identifier of this answer record. Format: projects/<Project ID>/locations/<Location ID>/answerRecords/<Answer Record ID>.

#name=

def name=(value) -> ::String

Parameter

• value (::String) — The unique identifier of this answer record. Format: projects/<Project ID>/locations/<Location ID>/answerRecords/<Answer Record ID>.

Returns

• (::String) — The unique identifier of this answer record. Format: projects/<Project ID>/locations/<Location ID>/answerRecords/<Answer Record ID>.