Change which Cloud Billing account you're using for an active order

If you've purchased products directly from Cloud Marketplace, and you want to change which Cloud Billing account you're using for an active order from Cloud Marketplace, you can contact the independent software vendor (ISV) who's offering the relevant product through Cloud Marketplace to request the change.

For your request to succeed, it must be approved by all of the following parties:

  • You, the customer who's requesting the entitlement transfer.

  • The independent software vendor (ISV) who's offering the product through Cloud Marketplace.

Overview

The following sequence describes how a customer entitlement transfer request works:

  1. You contact the ISV who's offering the product that you've purchased from Cloud Marketplace, and tell them that you want to change which Cloud Billing account you're using for your active order.

  2. If the ISV approves of this transfer, they request the transfer from Google on your behalf.

  3. Google processes the entitlement transfer request internally.

  4. Google sends emails confirming details of the entitlement transfer to you and the ISV.

  5. Each involved party responds to the email to approve the entitlement transfer.

  6. After all involved parties have approved the entitlement transfer, Google completes processing the transfer, moving the entitlements as requested.

  7. After the entitlement transfer is complete, Google sends you an email to let you know that the transfer completed successfully.

Approve an entitlement transfer for a customer

After Google processes the ISV's request to transfer your entitlements, Google sends you an email confirming details of the entitlement transfer and requesting that you reply to the email to approve the transfer. For the transfer to proceed, you must reply to the email with your approval of the transfer request.

After all of the entities involved have replied to approve the transfer, the transfer proceeds.

What's next