If you encounter issues with your audit logs for Google Workspace, see the following information.
If these steps don't resolve the problem, open a support request.
I don't see audit logs for Google Workspace in Cloud Logging
When I go to the Logs Explorer, I don't see any audit logs.
Try the following steps:
Confirm the sharing and permissions are configured correctly and you're using the Logs Explorer.
Verify that Google Cloud sharing is enabled.
Verify that the user has permission to view the logs in Google Cloud. Set the IAM role Logging Private Logs Viewer at the organization level.
Make sure you're searching for logs at the organization level, and not at the Google Cloud project level. For more information, see the Google Workspace audit logging information page.
I've verified sharing and permissions are correct, but I still can't see any audit logs for Google Workspace in the Logs Explorer.
Try the following steps:
Confirm that these log entries exist in the Google Admin console.
Verify that you're using the Logs Explorer instead of the Legacy Logs Viewer.
Search for logs at the organization level, not at the project level.
Use the Resource drop-down menu in the Logs Explorer to select Audited Resource. The Google Workspace audit logs field
resource.type
is equal toaudited_resource
.Expand the time range of the query.
I can see audit logs for Google Workspace in the Logs Explorer, but the gcloud CLI commands aren't returning them.
Try the following steps:
- Verify that the correct
logName
is used. Supply a valid ORGANIZATION_ID in each of the log names. Here are the audit log names for Google Workspace:
organizations/ORGANIZATION_ID/logs/cloudaudit.googleapis.com%2Factivity organizations/ORGANIZATION_ID/logs/cloudaudit.googleapis.com%2Fdata_access
- Verify there are no errors in your ORGANIZATION_ID or
logName
.
I can see audit logs for Google Workspace, but logs are delayed
Your log data might be delayed or missing due to latency. For more information about latency, see Data retention and lag times.
I can see log entries, but a field is missing or incorrect
For issues of missing or incorrect fields, open a support request with Google Workspace Support.
The following are examples of missing fields:
The same log record exists in both the Google Admin console and Logs Explorer, but a field is missing from both. For example, the IP address is missing in both.
The same log record exists in both the Google Admin console and the Logs Explorer. However, a field exists in the Google Admin console and is either missing or incorrect in the Logs Explorer.
I can't create log-based metrics for Google Workspace logs
Log-based metrics apply only at the Google Cloud project level. Google Workspace logs are organization-level logs.
Contact Support
You can contact the proper support team if the troubleshooting steps do not resolve your issue.
Contact Google Workspace support
For questions about logs in the Google Admin console, contact Google Workspace support.
Contact Google Cloud Support
For questions about Logging, such as viewing, exporting, or creating sinks and metrics, please contact Google Cloud support:
Premium, Role-Based, and Enterprise Support plans let you manage support cases in the Google Cloud console.