Configure custom error responses

This document provides example configurations of custom error responses. Before you configure a custom error response, read the Custom error response overview.

The example configurations described on this page configure a custom error response policy at three levels of the URL map resource—the load balancer level, the URL domain level, and the URL path level.

The example configurations draw on concepts and build on setups described in the following documents:

Example 1: Configure an error page for all 4xx errors common to all hosts

This example assumes that you have set up a load balancer as described in Set up a global external Application Load Balancer with VM instance group backends.

In this example, requests to the load balancer are routed to the backend service named web-backend-service. If the request encounters a 4xx response, the custom error response policy is configured to then send the request to the error service, and an error object (not-found.html) is returned to the client.

To create a custom error response policy, follow these steps:

  1. Upload the HTML error page (not-found.html) to the Cloud Storage bucket.

    gsutil cp Desktop/not-found.html gs://GCS_BUCKET_NAME/

  2. Export the URL map (web-map-http) into a file named web-map-http.yaml.

    gcloud beta compute url-maps export web-map-http --destination web-map-http.yaml

    Before you add the custom error response policy, the URL map (web-map-http) has a configuration similar to the following.

    creationTimestamp: '2020-01-14T19:12:44.680-08:00'
defaultService: https://www.googleapis.com/compute/v1/projects/PROJECT_ID/global/backendServices/web-backend-service
fingerprint: d0eJJpCBpHg=
kind: compute#urlMap
name: web-map-http
selfLink: https://www.googleapis.com/compute/v1/projects/PROJECT_ID/global/urlMaps/web-map-http

  3. Edit web-map-http.yaml to add a custom error response policy as highlighted in the following YAML configuration. In this example, an error response policy is configured at the load balancer level (urlMaps.defaultCustomErrorResponsePolicy).

    creationTimestamp: '2020-01-14T19:12:44.680-08:00'
defaultService: https://www.googleapis.com/compute/v1/projects/PROJECT_ID/global/backendServices/web-backend-service
defaultCustomErrorResponsePolicy:
  errorResponseRules:
    - matchResponseCodes:
      - 4xx
      path: '/not-found.html'
  errorService: https://www.googleapis.com/compute/v1/projects/PROJECT_ID/global/backendBuckets/CUSTOM_ERRORS_BUCKET
fingerprint: d0eJJpCBpHg=
kind: compute#urlMap
name: web-map-http
selfLink: https://www.googleapis.com/compute/v1/projects/PROJECT_ID/global/urlMaps/web-map-http

    We recommend that you store all your error objects in a Cloud Storage bucket and have them referenced by a backend bucket attached to your load balancer. Cloud Storage buckets provide a simple way for you to store your error objects and have them returned to your clients by using the load balancer. However, you can also serve error pages and related assets without using a backend bucket. For example, you can use a backend service, which references a VM instance group backend that has an Apache server configured to serve a custom error response page.

  4. Update the URL map by importing the latest configuration from web-map-http.yaml.

    gcloud beta compute url-maps import web-map-http --source web-map-http.yaml

  5. After you update the URL map, you need to wait for some time before you can start sending traffic to your load balancer's IP address.

    Send a request for a page that does not exist.

    curl -I http://IP_ADDRESS/a-page-that-does-not-exist

    The error content from not-found.html is served and an HTTP 404 status code is returned.

Example 2: Configure an error page for a specific error code for a specific host

This example builds on the previous example—Configure an error page for all 4xx errors common to all hosts. It assumes that a load balancer is already configured such that requests to the host video.example.com are routed to the backend service named video-backend-service. If a request fails authorization by the backend service, the service returns a 401 (Unauthorized) response. The custom error response policy is configured to then send the request to the error service, and an error object (video-obtain-authorization.html) is returned to the client.

In most cases, your error content is likely to contain links to assets—for example, a logo image. The client makes requests for assets referenced in the error page, and additional requests are sent to the load balancer to fetch them. The load balancer then responds to the request and returns the linked assets. This is accomplished by storing these assets in the same backend bucket specified in defaultCustomErrorResponsePolicy and adding a rule to route requests from asset URLs (for example, /assets/logo.svg) to the backend bucket. The load balancer's response to the request for linked assets is not an error response, but a normal response, as shown in the following configuration.

pathMatchers:
...
  pathRules:
  - service: https://www.googleapis.com/compute/v1/projects/PROJECT_ID/global/backendBuckets/CUSTOM_ERRORS_BUCKET
    paths:
    - /assets

The policy also lets you define what the final response code for the request should be. In this example, the response code has changed from 401 to 200 by specifying the value of overrideResponseCode to 200. For all other 4xx errors, the error content in not-found.html is returned to the client, and the original HTTP response code from the backend service is preserved.

As shown in the following table, two custom error response policies are configured in this example. These policies are created at the load balancer level and the URL domain level.

Policy level API field Match HTTP response code Error service Error object returned
URL domain pathMatchers[].defaultCustomErrorResponsePolicy 401 CUSTOM_ERRORS_BUCKET video-obtain-authorization.html
Load balancer urlMaps.defaultCustomErrorResponsePolicy All 4xx CUSTOM_ERRORS_BUCKET not-found.html

To create a custom error response policy for a 401 error code for the host video.example.com, follow these steps:

  1. Upload the HTML error page (video-obtain-authorization.html) and related assets (logo.svg) to the Cloud Storage bucket.

    gsutil cp Desktop/video-obtain-authorization.html gs://GCS_BUCKET_NAME/
gsutil cp Desktop/logo.svg gs://GCS_BUCKET_NAME/assets/

  2. Export the URL map (web-map-http) into a file named web-map-http.yaml.

    gcloud beta compute url-maps export web-map-http --destination web-map-http.yaml

  3. Edit web-map-http.yaml to add a custom error response policy as highlighted in the following YAML configuration. In this example, a custom error response policy is configured at the load balancer level (urlMaps.defaultCustomErrorResponsePolicy) and the URL domain level (pathMatchers[].defaultCustomErrorResponsePolicy).

    Because the error service is not defined at the URL domain level, the error service at the URL domain level defaults to the error service defined at the higher level; that is, the load balancer level.

    creationTimestamp: '2020-01-14T19:12:44.680-08:00'
defaultService: https://www.googleapis.com/compute/v1/projects/PROJECT_ID/global/backendServices/web-backend-service
defaultCustomErrorResponsePolicy:
  errorResponseRules:
    - matchResponseCodes:
      - 4xx
      path: '/not-found.html'
  errorService: https://www.googleapis.com/compute/v1/projects/PROJECT_ID/global/backendBuckets/CUSTOM_ERRORS_BUCKET
fingerprint: d0eJJpCBpHg=
hostRules:
- hosts:
  - video.example.com
  pathMatcher: path-matcher-1
kind: compute#urlMap
name: web-map-http
selfLink: https://www.googleapis.com/compute/v1/projects/PROJECT_ID/global/urlMaps/web-map-http
pathMatchers:
- defaultService: https://www.googleapis.com/compute/v1/projects/PROJECT_ID/global/backendServices/video-backend-service
  name: path-matcher-1
  defaultCustomErrorResponsePolicy:
    errorResponseRules:
      - matchResponseCodes:
        - 401
        path: "/video-obtain-authorization.html 
        overrideResponseCode: 200
    // The `errorService` in `pathMatchers[].defaultCustomErrorResponsePolicy` references the
    // error service configured in `urlMaps.defaultCustomErrorResponsePolicy`.

  // A URL map path rule to route requests from asset URLs (for example, "/assets/logo.svg") to the backend bucket.
  pathRules:
  - service: https://www.googleapis.com/compute/v1/projects/PROJECT_ID/global/backendBuckets/CUSTOM_ERRORS_BUCKET
    paths:
    - /assets

  4. Update the URL map by importing the latest configuration from web-map-http.yaml.

    gcloud beta compute url-maps import web-map-http --source web-map-http.yaml

  5. After you update the URL map, you need to wait for some time before you can start sending traffic to your load balancer's IP address.

    Send a request to your host for a URL that needs authorization.

    curl -I http://video.example.com/a-page-that-needs-authorization

    The error content from video-obtain-authorization.html is served, and an HTTP 200 status code is returned.

Example 3: Configure granular custom error response policies for different domains, paths, and error response codes

This example shows how you can customize specific error responses for different URL domains, URL paths, and HTTP error response codes.

The custom error response configuration, explained in this example, assumes the following:

As shown in the following table, four custom error response policies are configured in this example. These policies are created across three levels in the following order of precedence:

  1. URL path (pathMatchers[].pathRules[].customErrorResponsePolicy)
  2. URL domain (pathMatchers[].defaultCustomErrorResponsePolicy)
  3. Load balancer (urlMaps.defaultCustomErrorResponsePolicy)
Policy level Request URL Match HTTP response code Error service Error object returned
URL path example.net/video/hd/* 404 BUCKET-2 not-found-hd-videos-404.html
URL path example.net/video/sd/* 404 BUCKET-2 not-found-sd-videos-404.html
URL domain example.net/* All 4xx BUCKET-1 example-net-4xx.html
Load balancer Any All 4xx or 5xx BUCKET-1 error-page-generic.html

The custom error response policy at the load balancer level is applied only if the policy matches the error conditions and no matching policy has been defined for the error code at the lower levels; that is, the URL domain or the URL path. Similarly, the custom error response policy at the URL domain level is applied only if the policy matches the error conditions and no matching policy has been defined for the error code at the lower level; that is, the URL path. In this example, if a request to the URL www.example.net/video/hd encounters a 404 response, then the file not-found-hd-videos-404.html is returned. However, if a 404 response is encountered for a request to the URL www.example.net/video/, then the file example-net-4xx.html is returned.

To create custom error response policies across three levels of the URL map, follow these steps:

  1. Upload the error objects to the Cloud Storage buckets.

    gsutil cp Desktop/error-page-generic.html gs://GCS_BUCKET_1_NAME/
gsutil cp Desktop/example-net-4xx.html gs://GCS_BUCKET_1_NAME/
gsutil cp Desktop/not-found-sd-videos-404.html gs://GCS_BUCKET_2_NAME/
gsutil cp Desktop/not-found-hd-videos-404.html gs://GCS_BUCKET_2_NAME/

  2. Export the URL map (video-org-url-map) into a file named video-org-url-map.yaml.

    gcloud beta compute url-maps export video-org-url-map --destination video-org-url-map.yaml

    Before you add the custom error response policy, the URL map (video-org-url-map) has a configuration similar to the following.

    creationTimestamp: '2021-03-05T13:34:15.833-08:00'
defaultService: https://www.googleapis.com/compute/v1/projects/PROJECT_ID/global/backendServices/org-site
fingerprint: mfyJIT7Zurs=
hostRules:
- hosts:
  - '*'
  pathMatcher: video-matcher
- hosts:
  - example.net
  pathMatcher: video-matcher
id: '8886405179645041976'
kind: compute#urlMap
name: video-org-url-map
pathMatchers:
- defaultService: https://www.googleapis.com/compute/v1/projects/PROJECT_ID/global/backendServices/video-site
  name: video-matcher
  pathRules:
  - paths:
    - /video/hd
    - /video/hd/*
    service: https://www.googleapis.com/compute/v1/projects/PROJECT_ID/global/backendServices/video-hd
  - paths:
    - /video/sd
    - /video/sd/*
    service: https://www.googleapis.com/compute/v1/projects/PROJECT_ID/global/backendServices/video-sd
selfLink: https://www.googleapis.com/compute/v1/projects/PROJECT_ID/global/urlMaps/video-org-url-map

  3. Edit video-org-url-map.yaml to add custom error response policies as highlighted in the following YAML configuration.

    Because the error service is not defined at the URL domain level, the error service at the URL domain level defaults to the error service defined at the higher level; that is, the load balancer level.

    creationTimestamp: '2021-03-05T13:34:15.833-08:00'
defaultService: https://www.googleapis.com/compute/v1/projects/PROJECT_ID/global/backendServices/org-site
fingerprint: mfyJIT7Zurs=
hostRules:
- hosts:
  - '*'
  pathMatcher: video-matcher
- hosts:
  - example.net
  pathMatcher: video-matcher
id: '8886405179645041976'
kind: compute#urlMap
name: video-org-url-map
defaultCustomErrorResponsePolicy:
  errorResponseRules:
    - matchResponseCodes:
      - 4xx
      - 5xx
      path: '/error-page-generic.html'
  errorService: https://www.googleapis.com/compute/v1/projects/PROJECT_ID/global/backendBuckets/BUCKET-1
pathMatchers:
- defaultService: https://www.googleapis.com/compute/v1/projects/PROJECT_ID/global/backendServices/video-site
  name: video-matcher
  defaultCustomErrorResponsePolicy:
      errorResponseRules:
        - matchResponseCodes:
          - 4xx
          path: '/example-net-4xx.html'
      // The `errorService` in `pathMatchers[].defaultCustomErrorResponsePolicy` references the
      // error service configured in `urlMaps.defaultCustomErrorResponsePolicy`.
  pathRules:
  - paths:
    - /video/hd
    - /video/hd/*
    service: https://www.googleapis.com/compute/v1/projects/PROJECT_ID/global/backendServices/video-hd
    customErrorResponsePolicy:
          errorResponseRules:
            - matchResponseCodes:
              - 404
              path: '/not-found-hd-videos-404.html'
          errorService: https://www.googleapis.com/compute/v1/projects/PROJECT_ID/global/backendBuckets/BUCKET-2
  - paths:
    - /video/sd
    - /video/sd/*
    service: https://www.googleapis.com/compute/v1/projects/PROJECT_ID/global/backendServices/video-sd
    customErrorResponsePolicy:
          errorResponseRules:
            - matchResponseCodes:
              - 404
              path: '/not-found-sd-videos-404.html'
          errorService: https://www.googleapis.com/compute/v1/projects/PROJECT_ID/global/backendBuckets/BUCKET-2
selfLink: https://www.googleapis.com/compute/v1/projects/PROJECT_ID/global/urlMaps/video-org-url-map

  4. Update the URL map by importing the latest configuration from video-org-url-map.yaml.

    gcloud beta compute url-maps import video-org-url-map --source video-org-url-map.yaml

  5. After you update the URL map, you need to wait for some time before you can start sending traffic to your load balancer's IP address.

    Send a request for a page that does not exist.

    curl -I http://example.net/a-page-that-does-not-exist

    The error content from example-net-4xx.html is served.

    Similarly, test for other URLs with different URL domains and URL paths.