Small talk

Small talk is used to provide responses to casual conversation. This feature can greatly improve the end-user experience by answering common questions outside the scope of your agent.

Enable small talk for an agent

Small talk can either be enabled for your agent or imported as a prebuilt agent. To enable small talk for your agent:

  1. Go to the Dialogflow Console.
  2. Click Small talk in the left sidebar menu.
  3. Toggle Enable on.
  4. Click Save.

Customize small talk responses

Once enabled, small talk responses can be customized to fit your branding or product needs. Each response category is organized in folders. To customize responses:

  1. Go to the Dialogflow Console.
  2. Click Small talk in the left sidebar menu.
  3. Click a response category folder.
  4. Add new or edit existing responses.
  5. Click Save.