Get support

Support for Google Cloud Backup and DR is provided through the Google Cloud Support Center.

You also have full product documentation.


Troubleshooting is an important, complex, and frequently frustrating activity. Here is a process to help you troubleshoot effectively and with as little frustration as possible:

  1. Check the support matrix
  2. If you have an error message, see Event IDs and error messages.
  3. You can gain valuable context from your system logs, see download system logs.
  4. If it's something else, then create a support case at the Google Cloud Support Center.

The best solution is prevention

A system configured according to best practices is less likely to run into trouble. Many problems can be traced to fundamentals such as software versions, requirements, and permissions. Refer to the Support Matrix and to the Release Notes whenever your network changes.