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Estás viendo la documentación de Apigee y Apigee Hybrid. Consulta la documentación de Apigee Edge.
Las solicitudes de servicio son un tipo de soporte que solicitan los usuarios de Apigee a fin de recibir la asistencia requerida por parte del equipo de Asistencia de Apigee en tareas no relacionadas con incidentes. En Apigee, las tareas no relacionadas con incidentes incluyen crear o borrar organizaciones y entornos, administrar la capacidad de la infraestructura, administrar usuarios del portal, configurar recursos, etcétera.
En Apigee, muchas de estas tareas no relacionadas con incidentes son de autoservicio. Los usuarios de Apigee deberían poder realizar muchas de las tareas si tienen los permisos adecuados. Sin embargo, es posible que se requiera asistencia del equipo de Asistencia de Google Cloud para realizar ciertas tareas que aún no son de autoservicio.
En Apigee Hybrid, todas las tareas son de autoservicio, excepto la solicitud de autorización inicial.
En este documento, se describe qué tareas de solicitud de servicio son de autoservicio en Apigee y Apigee Hybrid, y cómo realizarlas, y qué tareas de solicitud de servicio requieren que crees un nuevo caso de ayuda con el equipo de Asistencia de Google Cloud.
Las solicitudes de servicio se clasifican en las siguientes categorías según el tipo de solicitud:
[[["Fácil de comprender","easyToUnderstand","thumb-up"],["Resolvió mi problema","solvedMyProblem","thumb-up"],["Otro","otherUp","thumb-up"]],[["Difícil de entender","hardToUnderstand","thumb-down"],["Información o código de muestra incorrectos","incorrectInformationOrSampleCode","thumb-down"],["Faltan la información o los ejemplos que necesito","missingTheInformationSamplesINeed","thumb-down"],["Problema de traducción","translationIssue","thumb-down"],["Otro","otherDown","thumb-down"]],["Última actualización: 2025-09-04 (UTC)"],[[["\u003cp\u003eThis document outlines service requests for Apigee and Apigee hybrid, which are non-incident related support tasks.\u003c/p\u003e\n"],["\u003cp\u003eMany service request tasks are self-serviceable in Apigee with proper permissions, while others require Google Cloud support.\u003c/p\u003e\n"],["\u003cp\u003eIn Apigee hybrid, all tasks are self-serviceable, excluding the initial entitlement request.\u003c/p\u003e\n"],["\u003cp\u003eService requests covered in this document include portal user management, entitlement requests, provisioning requests, stress/load/penetration test requests, and infrastructure capacity management.\u003c/p\u003e\n"]]],[],null,["# Introduction to service requests\n\n*You're viewing **Apigee** and **Apigee hybrid** documentation.\nView [Apigee Edge](https://docs.apigee.com/api-platform/troubleshoot/service-requests/service-requests) documentation.*\n\n\nService requests are a type of support requested by Apigee users for assistance required from\nApigee Support on non-incident related tasks. In Apigee, the non-incident related tasks include\ncreating or deleting organizations and environments, managing the capacity of the\ninfrastructure, managing portal users, configuring resources, etc.\n\n\nIn Apigee, many of these non-incident related tasks are self-serviceable. Apigee users\nshould be able to perform many of the tasks if they have the appropriate permissions. However,\nassistance may be required from Google Cloud support to perform certain tasks, which are not yet\nself-serviceable.\n\n\nIn Apigee hybrid, all tasks are self-serviceable, except for the initial entitlement request.\n\n\nThis document describes which service request tasks are self-serviceable in Apigee and hybrid,\nand how you can perform them, and which service request tasks require you to create a new\nsupport case with Google Cloud support.\n\n\nService requests are classified into the following categories based on the type of request: \n[Portal user management requests\nAdd users to or remove users from Support Portal.](/apigee/docs/support/service-requests/portal-user-management-req) \n[Entitlement requests\nGet the entitlement to create paid org.](/apigee/docs/support/service-requests/entitlement-req) \n[Provisioning requests\nCreate and delete organizations, environments, and environment groups. Expand/decommission regions.](/apigee/docs/support/service-requests/provisioning-req) \n[Stress/load/penetration test requests\nStress/load/penetration test requests.](/apigee/docs/support/service-requests/stress-load-req) \n[Infrastructure capacity management requests\nManage capacity requirements.](/apigee/docs/support/service-requests/capacity-management-req)"]]
