Resolve common issues

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Identify and solve common issues that you might encounter with Translation Hub.

Portal user forgot password

For portal users who sign in by using an email and password, you can reset their password by going to https://translationhub.cloud.google.com/.

After entering your email address, click Trouble signing in? to reset your password.

This operation is restricted to administrators only

Contact your Translation Hub administrators and request that they add your account to a Translation Hub portal.

Unable to load translation resources

After Google Cloud administrators create portals, they must add each portal's service account to IAM and grant the service accounts Translation Hub user permissions. For more information, see Enable users to request translations.