Resolve common issues

Identify and solve common issues that you might encounter with Translation Hub.

Portal user forgot password

For portal users who sign in by using an email and password, you can reset their password by going to

After entering your email address, click Trouble signing in? to reset your password.

This operation is restricted to administrators only

Contact your Translation Hub administrators and request that they add your account to a Translation Hub portal.

Unable to load translation resources when using a portal

When Google Cloud administrators create a portal, Translation Hub assigns the portal a service account. Use Identity and Access Management to check that the service account was assigned the Translation Hub Portal User role, which allows portal users to view and use translation resources. For more information, see Enable users to request translations.