Customer Care 會與 Google 技術合作夥伴 (或建構 (ISV) 合作夥伴) 合作，代表客戶解決問題。技術合作夥伴會建立與 Google Cloud整合或在 Google Cloud上執行的解決方案。他們與 Google Cloud 合作開發解決方案，確保技術創新。如需實務範例，請參閱這篇網誌文章。
以工作負載為中心的支援服務
Customer Care 團隊運用內部技術專業知識，協助設定、配置及排解各種技術問題。
第三方供應商支援
客戶服務團隊會提供商業上合理的協助，協助您安裝、設定及排解可在 Google Cloud上使用的第三方軟體問題。
[[["容易理解","easyToUnderstand","thumb-up"],["確實解決了我的問題","solvedMyProblem","thumb-up"],["其他","otherUp","thumb-up"]],[["難以理解","hardToUnderstand","thumb-down"],["資訊或程式碼範例有誤","incorrectInformationOrSampleCode","thumb-down"],["缺少我需要的資訊/範例","missingTheInformationSamplesINeed","thumb-down"],["翻譯問題","translationIssue","thumb-down"],["其他","otherDown","thumb-down"]],["上次更新時間：2025-09-04 (世界標準時間)。"],[],[],null,["# Manage support for third parties\n\n| **Attention:** Google Cloud works with many reputable partners globally that provide specialized services that span across sales, customer service, and engineering functions.\n|\n| \u003cbr /\u003e\n|\n| These partners are part of Google's extended workforce and they use our systems\n| and tools with a distinct email domain (`@xwf.google.com`). If you notice this\n| new domain in communications, please be assured that this is legitimate and is\n| from an authorized representative of Google.\n|\n| We thank you for your understanding and your continued support of our world\n| class products and services.\n\n\u003cbr /\u003e\n\nManaging your cloud investments using multiple cloud providers and apps\ncan require complex troubleshooting. Cloud Customer Care provides\nThird-Party Technology Support to help you resolve multi-vendor issues such as organization\nsetup, configuration, and troubleshooting. The Customer Care team,\ncombined with partner support relationships, collaborates with you while\ntroubleshooting issues.\n\nThird-Party Technology Support is available to customers with Enhanced Support, Premium Support, or Tech Partner Premium Support.\n\nThree support approaches\n------------------------\n\nThere are three approaches to delivering Third-Party Technology Support:\n\n- Collaborative support\n- Workload-centric support\n- Third-party vendor support\n\nSupport is provided in accordance with the Customer Care\nteam's relationship with the Third-Party company.\n\n### Collaborative support\n\nCustomer Care collaborates with Google **Tech partners**\n(or Build (ISV) partners) to resolve issues on customer's behalf. Tech partners create\nsolutions which integrate with, or run on, Google Cloud. They collaborate\nwith Google Cloud to develop solutions and ensure technical innovation.\nFor a practical example, see [this blog](https://cloud.google.com/blog/topics/partners/google-cloud-and-hashicorp-partner-to-deliver-efficient-customer-cloud-support-services).\n\n### Workload-centric support\n\nCustomer Care uses internal technical expertise to assist with\nthe setup, configuration, and troubleshooting of a wide range of technologies.\n\n### Third-party vendor support\n\nCustomer Care provides commercially reasonable assistance with the\ninstallation, configuration, and troubleshooting of third-party software that\ncan be used on Google Cloud.\n\n### Customer Care for Google Cloud and third-party technologies\n\nIn the list below, find additional details on support approaches for Third-Party\nTechnology Support."]]
