Customer Care 사용 가능 여부에 대한 자세한 내용은 언어 지원 및 근무 시간을 참조하세요.
추천자
비용, 보안, 성능, 관리 효율성을 위해 Google Cloud 리소스를 최적화하는 데 유용한 추천 사항과 유용한 정보를 수신합니다. Google Cloud 콘솔을 통해 추천자에 액세스하거나 Recommender API를 사용 설정하여 추천 사항을 자동화할 수 있습니다. 자세한 내용은 추천자 문서를 참조하세요.
월간 지원 요금은 적용 가능한 할인 프로그램(지원 요금을 계산한 후에 공제되는 특정 사용량, 지출 기반 할인, 크레딧 제외) 적용 후 월간 청구액에 반영된 총비용의 백분율로 계산됩니다.
스탠더드 지원은 취소할 때까지 자동 갱신되는 월간 구독입니다. 1개월 이내에 Google Cloud Customer Care 구독을 취소하면 당월의 남은 기간 동안 지원을 받게 되고 지원 요금이 청구됩니다. Google Cloud는 Google Cloud Customer Care에 빈번하게 가입한 후 취소하는 고객에게 지원을 제공하지 않을 권리를 보유합니다.
[[["이해하기 쉬움","easyToUnderstand","thumb-up"],["문제가 해결됨","solvedMyProblem","thumb-up"],["기타","otherUp","thumb-up"]],[["이해하기 어려움","hardToUnderstand","thumb-down"],["잘못된 정보 또는 샘플 코드","incorrectInformationOrSampleCode","thumb-down"],["필요한 정보/샘플이 없음","missingTheInformationSamplesINeed","thumb-down"],["번역 문제","translationIssue","thumb-down"],["기타","otherDown","thumb-down"]],["최종 업데이트: 2024-12-21(UTC)"],[],[],null,["Standard Support is a paid Support offering recommended for small to medium\norganizations with workloads under development looking to begin their support\njourney. This offering helps you troubleshoot, test, and explore Google Cloud.\n\nTo purchase Standard Support, see [Purchasing and setting up Standard\nSupport](/support/docs/purchasing-setting-up-standard).\n\nFeatures\n\nThe following sections describe the features that come with your Standard\nSupport offering.\n\nSupport cases\n\nAs an Standard Support customer, you engage with Customer Care by\ncreating support cases in the Google Cloud console.\n\nYou can add an unlimited amount of users to your Standard Support offering.\nYou manage your users' level of support access using Identity and Access Management (IAM).\nFor details about managing IAM roles and permissions, see\n[Access control](/support/docs/access-control).\n\nWhen managing support cases as an Standard Support customer, you have access to\nthe following features:\n\n- **Response SLO**: For Priority 2 (P2) support cases, receive the first meaningful response within 4 hours, in local hours of operation.\n- **Channels**: Submit a support case in the Google Cloud console and follow up by email.\n- **Availability**: Receive support during local hours of operation, Monday to Friday.\n- **Language support**: Request support in English.\n\nTo create and manage support cases, see [Managing cases](/support/docs/manage-cases).\n\nYou can also create and manage support cases using the Cloud Support API.\n\nFor details on Customer Care availability, see [Language support\nand working hours](/support/docs/language-working-hours).\n\nRecommender\n\nReceive recommendations and insights to help optimize your Google Cloud\nresources for cost, security, performance, and manageability. You can access\nRecommender through the Google Cloud console, or to automate\nrecommendations, you can enable the Recommender API. To learn more, see\nthe [Recommender documentation](/recommender/docs).\n\nPricing\n\nThe monthly charges for\n[Google Cloud Customer Care](/support) include a minimum fee or a\ntiered variable fee per\n[organization](/resource-manager/docs/cloud-platform-resource-hierarchy#organizations).\nCharges will be at least the minimum charge of $29.00 or the result of the\ncalculation, whichever is higher:\n\n- **Minimum spend fee:** $29.00 per month\n- **Tiered variable fee:** 3% of monthly Google Cloud charges\n\nFor more information and how to estimate your costs, see the [Pricing](/support)\ndetails.\n\n\nMonthly support charges are calculated as a percentage of each month's total gross Google Cloud,\nLooker, and Google Security Operations\ncosts as reflected in your monthly bill, as calculated at list prices prior to the application\nof any discounts, credits, or other adjustments (except for discounts related to BigQuery\nreservations and [committed use discounts](/docs/cuds-spend-based)).\n\n\u003cbr /\u003e\n\n\nThe charges for certain Google Cloud services, such as\n[third-party Google Cloud Marketplace](/marketplace),\n[Google Cloud Learn](/training), and\n[Google Cloud Consulting](/consulting) are not included in the\nGoogle Cloud Cloud Customer Care variable fee calculation.\n\n\u003cbr /\u003e\n\nStandard Support is a monthly subscription that auto-renews until canceled. If\nyou cancel your Google Cloud Customer Care subscription\nwithin the calendar month, you will receive and be charged for support for the\nremainder of the calendar month. Google Cloud reserves the right to refuse\nto provide support to any customer that frequently signs up for and then cancels\nGoogle Cloud Customer Care.\n\nWhat's next\n\n- [Purchase and set up Standard Support](/support/docs/purchasing-setting-up-standard).\n- [Set up Identity and Access Management (IAM)](/support/docs/access-control) to manage how users in your organization access and use Enhanced Support.\n- [Create or manage support cases](/support/docs/manage-cases).\n- Follow [best practices for working with Customer Care](/support/docs/best-practice)."]]
