[[["容易理解","easyToUnderstand","thumb-up"],["確實解決了我的問題","solvedMyProblem","thumb-up"],["其他","otherUp","thumb-up"]],[["難以理解","hardToUnderstand","thumb-down"],["資訊或程式碼範例有誤","incorrectInformationOrSampleCode","thumb-down"],["缺少我需要的資訊/範例","missingTheInformationSamplesINeed","thumb-down"],["翻譯問題","translationIssue","thumb-down"],["其他","otherDown","thumb-down"]],["上次更新時間：2025-09-04 (世界標準時間)。"],[],[],null,["# Purchase and set up Standard Support\n\nThis document explains how to sign up for Standard Support using the\nGoogle Cloud console and set up the offering's support features.\n\nBefore you begin\n----------------\n\n- You must have a Google Cloud organization, and the [Organization Administrator](/resource-manager/docs/access-control-org#using_predefined_roles)\n (`roles/resourcemanager.organizationAdmin`) role for the organization.\n\n To create an organization and add the role, visit\n [Creating and managing organizations](/resource-manager/docs/creating-managing-organization).\n\n If you don't have the role for an existing organization, contact an\n Organization Administrator for access.\n- You must have the Support Account Administrator (`roles/cloudsupport.admin`)\n role. To learn how to assign yourself the role, visit [Access control](/support/docs/access-control).\n\n- You must have a Cloud Billing account to fund the Standard\n Support base fee. To create an account, see [Create, modify, or close your\n Cloud Billing account](/billing/docs/how-to/manage-billing-account#create_a_new_billing_account).\n\nPurchase the offering\n---------------------\n\nTo purchase Standard Support:\n\n1. In the Google Cloud console, go to the **Support** page.\n\n [Go to the Support page](https://console.cloud.google.com/support)\n\n2. Click **Overview** to view your dashboard.\n\n3. Go to the **Support Information** card and click **View Customer Care\n services**.\n\n4. Under **Standard Support** , click **Buy Now**.\n\n5. In the drop-down list, select the Google Cloud organization resource for the\n offering. Click **Continue**.\n\n6. In the drop-down list, select the Cloud Billing account for the Standard\n Support base fee.\n\n7. Read and agree to the terms of service.\n\n8. Click **Complete Purchase**.\n\nSet up Identity and Access Management (IAM)\n-------------------------------------------\n\nYou use Identity and Access Management (IAM) to manage how users in your organization\naccess and use Standard Support. To set up IAM, visit [Access\ncontrol](/support/docs/access-control).\n\nSet up support features\n-----------------------\n\nThe following sections describe how to set up the features included in Standard\nSupport. After you set up the features, you can start using the offering.\n\n### Access recommendations\n\n[Active Assist](/solutions/active-assist)\nrecommendations help you optimize your Google Cloud\nresources. You can access the recommendations through the Google Cloud console.\nAs a Standard Support customer, you have an extended quota to the\nRecommender API.\n\nTo learn about Recommender and enable the Recommender API, visit\nthe [Recommender documentation](/recommender/docs/overview).\n\nWhat's next\n-----------\n\n- [Create or manage support cases](/support/docs/manage-cases).\n- Follow [best practices for working with Customer Care](/support/docs/best-practice).\n- Learn about the [language support and working hours](/support/docs/language-working-hours) for Customer Care when you submit a support case."]]
