모든 Google Cloud 계정은 무료 청구 및 결제 지원을 받을 수 있습니다. 이 페이지에서는 Cloud Billing 계정과 관련하여 도움이 필요한 경우 Cloud Billing 지원팀에 문의하는 방법과 결제 계정을 관리하는 방법에 대한 자세한 정보를 어디서 찾을 수 있는지 설명합니다.
Cloud Billing 지원은 여러 리전에서 다양한 언어로 제공됩니다.
지원 가능 여부에 대한 자세한 내용은 Google Cloud 지원 요금제를 참고하세요.
Google Cloud 콘솔에서는 비용을 모니터링하고, 결제 보고서에 액세스하고, Cloud Billing 계정 설정을 변경하고, 예산 및 알림을 설정하고, 결제 내역을 확인하고, 명세서, 인보이스, 영수증과 같은 문서를 보고 다운로드하고, 맞춤 분석을 위해 결제 데이터를 내보낼 수 있습니다.
[[["이해하기 쉬움","easyToUnderstand","thumb-up"],["문제가 해결됨","solvedMyProblem","thumb-up"],["기타","otherUp","thumb-up"]],[["이해하기 어려움","hardToUnderstand","thumb-down"],["잘못된 정보 또는 샘플 코드","incorrectInformationOrSampleCode","thumb-down"],["필요한 정보/샘플이 없음","missingTheInformationSamplesINeed","thumb-down"],["번역 문제","translationIssue","thumb-down"],["기타","otherDown","thumb-down"]],["최종 업데이트: 2025-09-04(UTC)"],[],[],null,["# Get Cloud Billing support\n\nAll Google Cloud accounts get free billing and payments support. This page tells\nyou how to contact Cloud Billing Support if you need help with your\nCloud Billing account, and shows you where to get more information\nabout managing your billing account.\n\nCloud Billing Support is available in several regions and languages.\nFor information about support availability, see\n[Google Cloud Support plans](/support).\n\nYou can get interactive help in the Google Cloud console:\n\n1. In the Google Cloud console, go to the **Billing support** page.\n\n\n [Go to Billing support](https://console.cloud.google.com/support/chat)\n\n \u003cbr /\u003e\n\n2. Click **Get billing support**.\n\n The **Billing Assistant** pane opens and you can get interactive help.\n\nContact Cloud Billing Support\n-----------------------------\n\nTo contact support for a Cloud Billing issue, you must be a\n*Billing Account Administrator* on the Cloud Billing account. If you are not\na billing administrator, we provide an alternative contact path for some\nCloud Billing issues.\n\nBefore you contact Cloud Billing support, consider these\n[other sources of information](#other-billing-resources)\nthat might help you resolve Cloud Billing issues.\n\nOther Cloud Billing resources\n-----------------------------\n\nIf you have questions about Cloud Billing and before you contact\nbilling support, consider these alternative sources of information.\n\n### Documentation\n\nThe following are\n[Cloud Billing documentation](/billing/docs)\nlinks to specific guides that can show you how to monitor your costs, pay your\nbills, manage your billing account, modify account settings, and resolve common\nissues.\n\n### Google Cloud console\n\nIn the Google Cloud console, you can monitor your costs, access billing\nreports, make changes to your Cloud Billing account settings, set up\nbudgets and alerts, view your payment history, view and download documents such\nas statements, invoices, and receipts; and export billing data for custom\nanalysis.\n\n1. In the Google Cloud console, go to your Cloud Billing account.\n\n\n [Go to your Cloud Billing account](https://console.cloud.google.com/billing/overview)\n\n \u003cbr /\u003e\n\n2. In the **Billing account** list, select a billing account to go to its\n overview page.\n\n The **Billing account overview** page opens.\n3. You can use the navigation pane to open a specific page---for example,\n **Reports** , **Billing export** , **Payment settings** , or **Account management** .\n The available Google Cloud console pages vary depending on the\n [type of billing account](/billing/docs/concepts#billing_account_types) you are\n viewing and [your level of permissions](/billing/docs/how-to/billing-access)\n on the Cloud Billing account.\n\n To view a different Cloud Billing account, at the top of the\n navigation pane, in the **Billing account** list, select the account you want\n to view. If you don't see the account listed, click **Manage billing accounts**\n to view a list of Cloud Billing accounts that you can view.\n\nGet billing support for other Google products\n---------------------------------------------\n\nIf you are having trouble with the billing account associated with your\nGoogle Maps Platform projects or with your Google Workspace account, other\ntroubleshooting tools and contact options are available.\n\n### Google Maps Platform\n\nGoogle Maps Platform customers need a valid Cloud Billing account to\nuse the Google Maps Platform APIs.\n| **Note:** For Google Maps Platform customers, support is provided in English only.\n\nTo get billing support for your Google Maps Platform account:\n\n1. In the Google Cloud console, go to the **Google Maps Platform**\n \\\u003e **Support** page.\n\n\n [Go to Google Maps Platform Support](https://console.cloud.google.com/google/maps-apis/support)\n\n \u003cbr /\u003e\n\n2. At the top of the page, use the resource selector (\n My Project\n arrow_drop_down) to\n select the **project** related to your Google Maps Platform billing question.\n\n - To view the support form, the project you select must contain at least one enabled Google Maps Platform API.\n - To file a Google Maps Platform billing support case, you need to be a *Project Owner* or *Project Editor* on the selected project.\n3. Click add_box\n **Create case**.\n\n4. In the **Create a Case** form, in the **Issue type** list, select\n **Billing issue**.\n\n | **Note:** If you don't see the support form, it might be because the project that you have selected does not have any Google Maps Platform APIs enabled.\n5. Fill out the rest of the form fields in detail, and then click **Submit**.\n\n After you submit the form, a new support case is created. It might take a\n few minutes to create your case.\n\n### Google Workspace\n\n- To troubleshoot issues with a **suspended Google Workspace account** or\n service, including making sure you have a valid form of payment set up,\n see\n [Billing \\& payment issues](https://support.google.com/a/topic/2413217)\n in the Google Workspace Admin Help.\n\n- If you have **lost access to the billing administrator account** associated\n with a Google Workspace account, you need to contact your\n [administrator](https://support.google.com/a/answer/6208960)\n for assistance or use the\n [Google Workspace Admin Help](https://support.google.com/a/contact/recovery_form).\n\n- If you are a **reseller for Google Workspace services** , see\n [Support for Google Workspace resellers](https://support.google.com/channelservices/answer/6182474)\n for information about the Google Cloud Support Portal.\n\nWhat's next\n-----------\n\n[Manage Cloud Billing support cases](/support/docs/manage-billing-cases)"]]
