Contact Center AI Insights V1 API - Module Google::Cloud::ContactCenterInsights::V1::ConversationParticipant::Role (v1.3.0)

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Reference documentation and code samples for the Contact Center AI Insights V1 API module Google::Cloud::ContactCenterInsights::V1::ConversationParticipant::Role.

The role of the participant.

Constants

ROLE_UNSPECIFIED

value: 0
Participant's role is not set.

HUMAN_AGENT

value: 1
Participant is a human agent.

AUTOMATED_AGENT

value: 2
Participant is an automated agent.

END_USER

value: 3
Participant is an end user who conversed with the contact center.

ANY_AGENT

value: 4
Participant is either a human or automated agent.