Reference documentation and code samples for the Contact Center AI Insights V1 API class Google::Cloud::ContactCenterInsights::V1::FaqAnswerData.
Agent Assist frequently-asked-question answer data.
Inherits
- Object
Extended By
- Google::Protobuf::MessageExts::ClassMethods
Includes
- Google::Protobuf::MessageExts
Methods
#answer
def answer() -> ::String
Returns
-
(::String) — The piece of text from the
source
knowledge base document.
#answer=
def answer=(value) -> ::String
Parameter
-
value (::String) — The piece of text from the
source
knowledge base document.
Returns
-
(::String) — The piece of text from the
source
knowledge base document.
#confidence_score
def confidence_score() -> ::Float
Returns
- (::Float) — The system's confidence score that this answer is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
#confidence_score=
def confidence_score=(value) -> ::Float
Parameter
- value (::Float) — The system's confidence score that this answer is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
Returns
- (::Float) — The system's confidence score that this answer is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain).
#metadata
def metadata() -> ::Google::Protobuf::Map{::String => ::String}
Returns
- (::Google::Protobuf::Map{::String => ::String}) — Map that contains metadata about the FAQ answer and the document that it originates from.
#metadata=
def metadata=(value) -> ::Google::Protobuf::Map{::String => ::String}
Parameter
- value (::Google::Protobuf::Map{::String => ::String}) — Map that contains metadata about the FAQ answer and the document that it originates from.
Returns
- (::Google::Protobuf::Map{::String => ::String}) — Map that contains metadata about the FAQ answer and the document that it originates from.
#query_record
def query_record() -> ::String
Returns
- (::String) — The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
#query_record=
def query_record=(value) -> ::String
Parameter
- value (::String) — The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
Returns
- (::String) — The name of the answer record. Format: projects/{project}/locations/{location}/answerRecords/{answer_record}
#question
def question() -> ::String
Returns
- (::String) — The corresponding FAQ question.
#question=
def question=(value) -> ::String
Parameter
- value (::String) — The corresponding FAQ question.
Returns
- (::String) — The corresponding FAQ question.
#source
def source() -> ::String
Returns
- (::String) — The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}.
#source=
def source=(value) -> ::String
Parameter
- value (::String) — The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}.
Returns
- (::String) — The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}.