Contact Center AI Insights V1 API - Class Google::Cloud::ContactCenterInsights::V1::CalculateStatsResponse (v0.16.0)

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Reference documentation and code samples for the Contact Center AI Insights V1 API class Google::Cloud::ContactCenterInsights::V1::CalculateStatsResponse.

The response for calculating conversation statistics.

Inherits

• Object

Extended By

• Google::Protobuf::MessageExts::ClassMethods

Includes

• Google::Protobuf::MessageExts

Methods

#average_duration

def average_duration() -> ::Google::Protobuf::Duration

Returns

• (::Google::Protobuf::Duration) — The average duration of all conversations. The average is calculated using only conversations that have a time duration.

#average_duration=

def average_duration=(value) -> ::Google::Protobuf::Duration

Parameter

• value (::Google::Protobuf::Duration) — The average duration of all conversations. The average is calculated using only conversations that have a time duration.

Returns

• (::Google::Protobuf::Duration) — The average duration of all conversations. The average is calculated using only conversations that have a time duration.

#average_turn_count

def average_turn_count() -> ::Integer

Returns

• (::Integer) — The average number of turns per conversation.

#average_turn_count=

def average_turn_count=(value) -> ::Integer

Parameter

• value (::Integer) — The average number of turns per conversation.

Returns

• (::Integer) — The average number of turns per conversation.

#conversation_count

def conversation_count() -> ::Integer

Returns

• (::Integer) — The total number of conversations.

#conversation_count=

def conversation_count=(value) -> ::Integer

Parameter

• value (::Integer) — The total number of conversations.

Returns

• (::Integer) — The total number of conversations.

#conversation_count_time_series

def conversation_count_time_series() -> ::Google::Cloud::ContactCenterInsights::V1::CalculateStatsResponse::TimeSeries

Returns

• (::Google::Cloud::ContactCenterInsights::V1::CalculateStatsResponse::TimeSeries) — A time series representing the count of conversations created over time that match that requested filter criteria.

#conversation_count_time_series=

def conversation_count_time_series=(value) -> ::Google::Cloud::ContactCenterInsights::V1::CalculateStatsResponse::TimeSeries

Parameter

• value (::Google::Cloud::ContactCenterInsights::V1::CalculateStatsResponse::TimeSeries) — A time series representing the count of conversations created over time that match that requested filter criteria.

Returns

• (::Google::Cloud::ContactCenterInsights::V1::CalculateStatsResponse::TimeSeries) — A time series representing the count of conversations created over time that match that requested filter criteria.

#custom_highlighter_matches

def custom_highlighter_matches() -> ::Google::Protobuf::Map{::String => ::Integer}

Returns

• (::Google::Protobuf::Map{::String => ::Integer}) — A map associating each custom highlighter resource name with its respective number of matches in the set of conversations.

#custom_highlighter_matches=

def custom_highlighter_matches=(value) -> ::Google::Protobuf::Map{::String => ::Integer}

Parameter

• value (::Google::Protobuf::Map{::String => ::Integer}) — A map associating each custom highlighter resource name with its respective number of matches in the set of conversations.

Returns

• (::Google::Protobuf::Map{::String => ::Integer}) — A map associating each custom highlighter resource name with its respective number of matches in the set of conversations.

#issue_matches

def issue_matches() -> ::Google::Protobuf::Map{::String => ::Integer}

Returns

• (::Google::Protobuf::Map{::String => ::Integer}) — A map associating each issue resource name with its respective number of matches in the set of conversations. Key has the format: projects/<Project-ID>/locations/<Location-ID>/issueModels/<Issue-Model-ID>/issues/<Issue-ID> Deprecated, use issue_matches_stats field instead.

#issue_matches=

def issue_matches=(value) -> ::Google::Protobuf::Map{::String => ::Integer}

Parameter

• value (::Google::Protobuf::Map{::String => ::Integer}) — A map associating each issue resource name with its respective number of matches in the set of conversations. Key has the format: projects/<Project-ID>/locations/<Location-ID>/issueModels/<Issue-Model-ID>/issues/<Issue-ID> Deprecated, use issue_matches_stats field instead.

Returns

• (::Google::Protobuf::Map{::String => ::Integer}) — A map associating each issue resource name with its respective number of matches in the set of conversations. Key has the format: projects/<Project-ID>/locations/<Location-ID>/issueModels/<Issue-Model-ID>/issues/<Issue-ID> Deprecated, use issue_matches_stats field instead.

#issue_matches_stats

def issue_matches_stats() -> ::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::IssueModelLabelStats::IssueStats}

Returns

• (::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::IssueModelLabelStats::IssueStats}) — A map associating each issue resource name with its respective number of matches in the set of conversations. Key has the format: projects/<Project-ID>/locations/<Location-ID>/issueModels/<Issue-Model-ID>/issues/<Issue-ID>

#issue_matches_stats=

def issue_matches_stats=(value) -> ::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::IssueModelLabelStats::IssueStats}

Parameter

• value (::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::IssueModelLabelStats::IssueStats}) — A map associating each issue resource name with its respective number of matches in the set of conversations. Key has the format: projects/<Project-ID>/locations/<Location-ID>/issueModels/<Issue-Model-ID>/issues/<Issue-ID>

Returns

• (::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::IssueModelLabelStats::IssueStats}) — A map associating each issue resource name with its respective number of matches in the set of conversations. Key has the format: projects/<Project-ID>/locations/<Location-ID>/issueModels/<Issue-Model-ID>/issues/<Issue-ID>

#smart_highlighter_matches

def smart_highlighter_matches() -> ::Google::Protobuf::Map{::String => ::Integer}

Returns

• (::Google::Protobuf::Map{::String => ::Integer}) — A map associating each smart highlighter display name with its respective number of matches in the set of conversations.

#smart_highlighter_matches=

def smart_highlighter_matches=(value) -> ::Google::Protobuf::Map{::String => ::Integer}

Parameter

• value (::Google::Protobuf::Map{::String => ::Integer}) — A map associating each smart highlighter display name with its respective number of matches in the set of conversations.

Returns

• (::Google::Protobuf::Map{::String => ::Integer}) — A map associating each smart highlighter display name with its respective number of matches in the set of conversations.