Indicates that the conversation should be handed off to a live
agent.
Dialogflow only uses this to determine which conversations were
handed off to a human agent for measurement purposes. What else to
do with this signal is up to you and your handoff procedures.
You may set this, for example:
In the
[entry_fulfillment][google.cloud.dialogflow.cx.v3beta1.Page.entry_fulfillment]
of a [Page][google.cloud.dialogflow.cx.v3beta1.Page] if entering
the page indicates something went extremely wrong in the
conversation.
In a webhook response when you determine that the customer issue
can only be handled by a human.
Attributes:
metadata (google.protobuf.struct_pb2.Struct):
Custom metadata for your handoff procedure.
Dialogflow doesn't impose any structure on this.