Class LiveAgentHandoff (0.8.0)

Version 0.8.0

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LiveAgentHandoff(mapping=None, *, ignore_unknown_fields=False, **kwargs)

Indicates that the conversation should be handed off to a live agent.

Dialogflow only uses this to determine which conversations were handed off to a human agent for measurement purposes. What else to do with this signal is up to you and your handoff procedures.

You may set this, for example:

• In the [entry_fulfillment][google.cloud.dialogflow.cx.v3beta1.Page.entry_fulfillment] of a [Page][google.cloud.dialogflow.cx.v3beta1.Page] if entering the page indicates something went extremely wrong in the conversation.
• In a webhook response when you determine that the customer issue can only be handled by a human.

Attributes: metadata (google.protobuf.struct_pb2.Struct): Custom metadata for your handoff procedure. Dialogflow doesn't impose any structure on this.

Inheritance

builtins.object > proto.message.Message > LiveAgentHandoff