Class LiveAgentHandoff

Indicates that the conversation should be handed off to a live agent.

Dialogflow only uses this to determine which conversations were handed off to a human agent for measurement purposes. What else to do with this signal is up to you and your handoff procedures.

You may set this, for example:

  • In the entry_fulfillment of a Page if entering the page indicates something went extremely wrong in the conversation.
  • In a webhook response when you determine that the customer issue can only be handled by a human.
Attribute
NameDescription
google.protobuf.struct_pb2.Structmetadata
Custom metadata for your handoff procedure. Dialogflow doesn't impose any structure on this.

Inheritance

builtins.object > proto.message.Message > LiveAgentHandoff