Indicates that the conversation should be handed off to a live
agent.
Dialogflow only uses this to determine which conversations were
handed off to a human agent for measurement purposes. What else to
do with this signal is up to you and your handoff procedures.
You may set this, for example:
In the
entry_fulfillment
of a Page if entering
the page indicates something went extremely wrong in the
conversation.
In a webhook response when you determine that the customer issue
can only be handled by a human.
Attribute
Name
Description
metadata
google.protobuf.struct_pb2.Struct
Custom metadata for your handoff procedure.
Dialogflow doesn't impose any structure on this.