Reference documentation and code samples for the Google Cloud Contact Center Insights V1 Client class CallAnalysisMetadata.
Call-specific metadata created during analysis.
Generated from protobuf message google.cloud.contactcenterinsights.v1.AnalysisResult.CallAnalysisMetadata
Namespace
Google \ Cloud \ ContactCenterInsights \ V1 \ AnalysisResultMethods
__construct
Constructor.
| Parameters | |
|---|---|
| Name | Description |
data |
array
Optional. Data for populating the Message object. |
↳ annotations |
array<Google\Cloud\ContactCenterInsights\V1\CallAnnotation>
A list of call annotations that apply to this call. |
↳ entities |
array|Google\Protobuf\Internal\MapField
All the entities in the call. |
↳ sentiments |
array<Google\Cloud\ContactCenterInsights\V1\ConversationLevelSentiment>
Overall conversation-level sentiment for each channel of the call. |
↳ silence |
Google\Cloud\ContactCenterInsights\V1\ConversationLevelSilence
Overall conversation-level silence during the call. |
↳ intents |
array|Google\Protobuf\Internal\MapField
All the matched intents in the call. |
↳ phrase_matchers |
array|Google\Protobuf\Internal\MapField
All the matched phrase matchers in the call. |
↳ issue_model_result |
Google\Cloud\ContactCenterInsights\V1\IssueModelResult
Overall conversation-level issue modeling result. |
↳ qa_scorecard_results |
array<Google\Cloud\ContactCenterInsights\V1\QaScorecardResult>
Results of scoring QaScorecards. |
getAnnotations
A list of call annotations that apply to this call.
| Returns | |
|---|---|
| Type | Description |
Google\Protobuf\Internal\RepeatedField |
|
setAnnotations
A list of call annotations that apply to this call.
| Parameter | |
|---|---|
| Name | Description |
var |
array<Google\Cloud\ContactCenterInsights\V1\CallAnnotation>
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getEntities
All the entities in the call.
| Returns | |
|---|---|
| Type | Description |
Google\Protobuf\Internal\MapField |
|
setEntities
All the entities in the call.
| Parameter | |
|---|---|
| Name | Description |
var |
array|Google\Protobuf\Internal\MapField
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getSentiments
Overall conversation-level sentiment for each channel of the call.
| Returns | |
|---|---|
| Type | Description |
Google\Protobuf\Internal\RepeatedField |
|
setSentiments
Overall conversation-level sentiment for each channel of the call.
| Parameter | |
|---|---|
| Name | Description |
var |
array<Google\Cloud\ContactCenterInsights\V1\ConversationLevelSentiment>
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getSilence
Overall conversation-level silence during the call.
| Returns | |
|---|---|
| Type | Description |
Google\Cloud\ContactCenterInsights\V1\ConversationLevelSilence|null |
|
hasSilence
clearSilence
setSilence
Overall conversation-level silence during the call.
| Parameter | |
|---|---|
| Name | Description |
var |
Google\Cloud\ContactCenterInsights\V1\ConversationLevelSilence
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getIntents
All the matched intents in the call.
| Returns | |
|---|---|
| Type | Description |
Google\Protobuf\Internal\MapField |
|
setIntents
All the matched intents in the call.
| Parameter | |
|---|---|
| Name | Description |
var |
array|Google\Protobuf\Internal\MapField
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getPhraseMatchers
All the matched phrase matchers in the call.
| Returns | |
|---|---|
| Type | Description |
Google\Protobuf\Internal\MapField |
|
setPhraseMatchers
All the matched phrase matchers in the call.
| Parameter | |
|---|---|
| Name | Description |
var |
array|Google\Protobuf\Internal\MapField
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getIssueModelResult
Overall conversation-level issue modeling result.
| Returns | |
|---|---|
| Type | Description |
Google\Cloud\ContactCenterInsights\V1\IssueModelResult|null |
|
hasIssueModelResult
clearIssueModelResult
setIssueModelResult
Overall conversation-level issue modeling result.
| Parameter | |
|---|---|
| Name | Description |
var |
Google\Cloud\ContactCenterInsights\V1\IssueModelResult
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getQaScorecardResults
Results of scoring QaScorecards.
| Returns | |
|---|---|
| Type | Description |
Google\Protobuf\Internal\RepeatedField |
|
setQaScorecardResults
Results of scoring QaScorecards.
| Parameter | |
|---|---|
| Name | Description |
var |
array<Google\Cloud\ContactCenterInsights\V1\QaScorecardResult>
|
| Returns | |
|---|---|
| Type | Description |
$this |
|