Reference documentation and code samples for the Google Cloud Contact Center Insights V1 Client class AgentInfo.
Information about an agent involved in the conversation.
Generated from protobuf message google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata.AgentInfo
Namespace
Google \ Cloud \ ContactCenterInsights \ V1 \ Conversation \ QualityMetadataMethods
__construct
Constructor.
| Parameters | |
|---|---|
| Name | Description |
data |
array
Optional. Data for populating the Message object. |
↳ agent_id |
string
A user-specified string representing the agent. |
↳ display_name |
string
The agent's name. |
↳ team |
string
A user-specified string representing the agent's team. |
↳ disposition_code |
string
A user-provided string indicating the outcome of the agent's segment of the call. |
getAgentId
A user-specified string representing the agent.
| Returns | |
|---|---|
| Type | Description |
string |
|
setAgentId
A user-specified string representing the agent.
| Parameter | |
|---|---|
| Name | Description |
var |
string
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getDisplayName
The agent's name.
| Returns | |
|---|---|
| Type | Description |
string |
|
setDisplayName
The agent's name.
| Parameter | |
|---|---|
| Name | Description |
var |
string
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getTeam
A user-specified string representing the agent's team.
| Returns | |
|---|---|
| Type | Description |
string |
|
setTeam
A user-specified string representing the agent's team.
| Parameter | |
|---|---|
| Name | Description |
var |
string
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getDispositionCode
A user-provided string indicating the outcome of the agent's segment of the call.
| Returns | |
|---|---|
| Type | Description |
string |
|
setDispositionCode
A user-provided string indicating the outcome of the agent's segment of the call.
| Parameter | |
|---|---|
| Name | Description |
var |
string
|
| Returns | |
|---|---|
| Type | Description |
$this |
|