Google Cloud Contact Center Insights V1 Client - Class AgentInfo (1.9.5)

Reference documentation and code samples for the Google Cloud Contact Center Insights V1 Client class AgentInfo.

Information about an agent involved in the conversation.

Generated from protobuf message google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata.AgentInfo

Namespace

Google \ Cloud \ ContactCenterInsights \ V1 \ Conversation \ QualityMetadata

Methods

__construct

Constructor.

Parameters
Name Description
data array

Optional. Data for populating the Message object.

↳ agent_id string

A user-specified string representing the agent.

↳ display_name string

The agent's name.

↳ team string

A user-specified string representing the agent's team.

↳ disposition_code string

A user-provided string indicating the outcome of the agent's segment of the call.

getAgentId

A user-specified string representing the agent.

Returns
Type Description
string

setAgentId

A user-specified string representing the agent.

Parameter
Name Description
var string
Returns
Type Description
$this

getDisplayName

The agent's name.

Returns
Type Description
string

setDisplayName

The agent's name.

Parameter
Name Description
var string
Returns
Type Description
$this

getTeam

A user-specified string representing the agent's team.

Returns
Type Description
string

setTeam

A user-specified string representing the agent's team.

Parameter
Name Description
var string
Returns
Type Description
$this

getDispositionCode

A user-provided string indicating the outcome of the agent's segment of the call.

Returns
Type Description
string

setDispositionCode

A user-provided string indicating the outcome of the agent's segment of the call.

Parameter
Name Description
var string
Returns
Type Description
$this