Reference documentation and code samples for the Google Cloud Contact Center Insights V1 Client class ScoreSource.
A scorecard result may have multiple sets of scores from varying sources, one of which becomes the "main" answer above. A ScoreSource represents each individual set of scores.
Generated from protobuf message google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSource
Namespace
Google \ Cloud \ ContactCenterInsights \ V1 \ QaScorecardResultMethods
__construct
Constructor.
| Parameters | |
|---|---|
| Name | Description |
data |
array
Optional. Data for populating the Message object. |
↳ source_type |
int
What created the score. |
↳ score |
float
The overall numerical score of the result. |
↳ potential_score |
float
The maximum potential overall score of the scorecard. Any questions answered using |
↳ normalized_score |
float
The normalized score, which is the score divided by the potential score. |
↳ qa_tag_results |
array<QaTagResult>
Collection of tags and their scores. |
getSourceType
What created the score.
| Returns | |
|---|---|
| Type | Description |
int |
|
setSourceType
What created the score.
| Parameter | |
|---|---|
| Name | Description |
var |
int
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getScore
The overall numerical score of the result.
| Returns | |
|---|---|
| Type | Description |
float |
|
hasScore
clearScore
setScore
The overall numerical score of the result.
| Parameter | |
|---|---|
| Name | Description |
var |
float
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getPotentialScore
The maximum potential overall score of the scorecard. Any questions
answered using na_value are excluded from this calculation.
| Returns | |
|---|---|
| Type | Description |
float |
|
hasPotentialScore
clearPotentialScore
setPotentialScore
The maximum potential overall score of the scorecard. Any questions
answered using na_value are excluded from this calculation.
| Parameter | |
|---|---|
| Name | Description |
var |
float
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getNormalizedScore
The normalized score, which is the score divided by the potential score.
| Returns | |
|---|---|
| Type | Description |
float |
|
hasNormalizedScore
clearNormalizedScore
setNormalizedScore
The normalized score, which is the score divided by the potential score.
| Parameter | |
|---|---|
| Name | Description |
var |
float
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getQaTagResults
Collection of tags and their scores.
| Returns | |
|---|---|
| Type | Description |
Google\Protobuf\Internal\RepeatedField |
|
setQaTagResults
Collection of tags and their scores.
| Parameter | |
|---|---|
| Name | Description |
var |
array<QaTagResult>
|
| Returns | |
|---|---|
| Type | Description |
$this |
|