Reference documentation and code samples for the Google Cloud Contact Center Insights V1 Client class CallAnalysisMetadata.
Call-specific metadata created during analysis.
Generated from protobuf message google.cloud.contactcenterinsights.v1.AnalysisResult.CallAnalysisMetadata
Namespace
Google \ Cloud \ ContactCenterInsights \ V1 \ AnalysisResultMethods
__construct
Constructor.
Parameters | |
---|---|
Name | Description |
data |
array
Optional. Data for populating the Message object. |
↳ annotations |
array<Google\Cloud\ContactCenterInsights\V1\CallAnnotation>
A list of call annotations that apply to this call. |
↳ entities |
array|Google\Protobuf\Internal\MapField
All the entities in the call. |
↳ sentiments |
array<Google\Cloud\ContactCenterInsights\V1\ConversationLevelSentiment>
Overall conversation-level sentiment for each channel of the call. |
↳ intents |
array|Google\Protobuf\Internal\MapField
All the matched intents in the call. |
↳ phrase_matchers |
array|Google\Protobuf\Internal\MapField
All the matched phrase matchers in the call. |
↳ issue_model_result |
Google\Cloud\ContactCenterInsights\V1\IssueModelResult
Overall conversation-level issue modeling result. |
getAnnotations
A list of call annotations that apply to this call.
Returns | |
---|---|
Type | Description |
Google\Protobuf\Internal\RepeatedField |
setAnnotations
A list of call annotations that apply to this call.
Parameter | |
---|---|
Name | Description |
var |
array<Google\Cloud\ContactCenterInsights\V1\CallAnnotation>
|
Returns | |
---|---|
Type | Description |
$this |
getEntities
All the entities in the call.
Returns | |
---|---|
Type | Description |
Google\Protobuf\Internal\MapField |
setEntities
All the entities in the call.
Parameter | |
---|---|
Name | Description |
var |
array|Google\Protobuf\Internal\MapField
|
Returns | |
---|---|
Type | Description |
$this |
getSentiments
Overall conversation-level sentiment for each channel of the call.
Returns | |
---|---|
Type | Description |
Google\Protobuf\Internal\RepeatedField |
setSentiments
Overall conversation-level sentiment for each channel of the call.
Parameter | |
---|---|
Name | Description |
var |
array<Google\Cloud\ContactCenterInsights\V1\ConversationLevelSentiment>
|
Returns | |
---|---|
Type | Description |
$this |
getIntents
All the matched intents in the call.
Returns | |
---|---|
Type | Description |
Google\Protobuf\Internal\MapField |
setIntents
All the matched intents in the call.
Parameter | |
---|---|
Name | Description |
var |
array|Google\Protobuf\Internal\MapField
|
Returns | |
---|---|
Type | Description |
$this |
getPhraseMatchers
All the matched phrase matchers in the call.
Returns | |
---|---|
Type | Description |
Google\Protobuf\Internal\MapField |
setPhraseMatchers
All the matched phrase matchers in the call.
Parameter | |
---|---|
Name | Description |
var |
array|Google\Protobuf\Internal\MapField
|
Returns | |
---|---|
Type | Description |
$this |
getIssueModelResult
Overall conversation-level issue modeling result.
Returns | |
---|---|
Type | Description |
Google\Cloud\ContactCenterInsights\V1\IssueModelResult|null |
hasIssueModelResult
clearIssueModelResult
setIssueModelResult
Overall conversation-level issue modeling result.
Parameter | |
---|---|
Name | Description |
var |
Google\Cloud\ContactCenterInsights\V1\IssueModelResult
|
Returns | |
---|---|
Type | Description |
$this |