Google Cloud Contact Center Insights V1 Client - Class Conversation (1.9.5)

Version 1.9.5

• 2.2.1 (latest)
• 2.2.0
• 2.1.1
• 2.0.1
• 1.9.5
• 1.8.0
• 1.7.1
• 1.6.2
• 1.5.0
• 1.4.1
• 1.3.0
• 1.2.1
• 1.1.0
• 1.0.3

Reference documentation and code samples for the Google Cloud Contact Center Insights V1 Client class Conversation.

The conversation resource.

Generated from protobuf message google.cloud.contactcenterinsights.v1.Conversation

Namespace

Google \ Cloud \ ContactCenterInsights \ V1

Methods

__construct

Constructor.

Parameters
Name	Description
data	array Optional. Data for populating the Message object.
↳ call_metadata	Google\Cloud\ContactCenterInsights\V1\Conversation\CallMetadata Call-specific metadata.
↳ expire_time	Google\Protobuf\Timestamp The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.
↳ ttl	Google\Protobuf\Duration Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.
↳ name	string Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}
↳ data_source	Google\Cloud\ContactCenterInsights\V1\ConversationDataSource The source of the audio and transcription for the conversation.
↳ create_time	Google\Protobuf\Timestamp Output only. The time at which the conversation was created.
↳ update_time	Google\Protobuf\Timestamp Output only. The most recent time at which the conversation was updated.
↳ start_time	Google\Protobuf\Timestamp The time at which the conversation started.
↳ language_code	string A user-specified language code for the conversation.
↳ agent_id	string An opaque, user-specified string representing the human agent who handled the conversation.
↳ labels	array|Google\Protobuf\Internal\MapField A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.
↳ quality_metadata	Google\Cloud\ContactCenterInsights\V1\Conversation\QualityMetadata Conversation metadata related to quality management.
↳ transcript	Google\Cloud\ContactCenterInsights\V1\Conversation\Transcript Output only. The conversation transcript.
↳ medium	int Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
↳ duration	Google\Protobuf\Duration Output only. The duration of the conversation.
↳ turn_count	int Output only. The number of turns in the conversation.
↳ latest_analysis	Google\Cloud\ContactCenterInsights\V1\Analysis Output only. The conversation's latest analysis, if one exists.
↳ latest_summary	Google\Cloud\ContactCenterInsights\V1\ConversationSummarizationSuggestionData Output only. Latest summary of the conversation.
↳ runtime_annotations	array<Google\Cloud\ContactCenterInsights\V1\RuntimeAnnotation> Output only. The annotations that were generated during the customer and agent interaction.
↳ dialogflow_intents	array|Google\Protobuf\Internal\MapField Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}
↳ obfuscated_user_id	string Obfuscated user ID which the customer sent to us.

getCallMetadata

Call-specific metadata.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\Conversation\CallMetadata|null

hasCallMetadata

setCallMetadata

Call-specific metadata.

Parameter
Name	Description
var	Google\Cloud\ContactCenterInsights\V1\Conversation\CallMetadata

Returns
Type	Description
$this

getExpireTime

The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.

Returns
Type	Description
Google\Protobuf\Timestamp|null

hasExpireTime

setExpireTime

The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.

Parameter
Name	Description
var	Google\Protobuf\Timestamp

Returns
Type	Description
$this

getTtl

Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.

Returns
Type	Description
Google\Protobuf\Duration|null

hasTtl

setTtl

Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.

Parameter
Name	Description
var	Google\Protobuf\Duration

Returns
Type	Description
$this

getName

Immutable. The resource name of the conversation.

Format: projects/{project}/locations/{location}/conversations/{conversation}

Returns
Type	Description
string

setName

Immutable. The resource name of the conversation.

Format: projects/{project}/locations/{location}/conversations/{conversation}

Parameter
Name	Description
var	string

Returns
Type	Description
$this

getDataSource

The source of the audio and transcription for the conversation.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\ConversationDataSource|null

hasDataSource

clearDataSource

setDataSource

The source of the audio and transcription for the conversation.

Parameter
Name	Description
var	Google\Cloud\ContactCenterInsights\V1\ConversationDataSource

Returns
Type	Description
$this

getCreateTime

Output only. The time at which the conversation was created.

Returns
Type	Description
Google\Protobuf\Timestamp|null

hasCreateTime

clearCreateTime

setCreateTime

Output only. The time at which the conversation was created.

Parameter
Name	Description
var	Google\Protobuf\Timestamp

Returns
Type	Description
$this

getUpdateTime

Output only. The most recent time at which the conversation was updated.

Returns
Type	Description
Google\Protobuf\Timestamp|null

hasUpdateTime

clearUpdateTime

setUpdateTime

Output only. The most recent time at which the conversation was updated.

Parameter
Name	Description
var	Google\Protobuf\Timestamp

Returns
Type	Description
$this

getStartTime

The time at which the conversation started.

Returns
Type	Description
Google\Protobuf\Timestamp|null

hasStartTime

clearStartTime

setStartTime

The time at which the conversation started.

Parameter
Name	Description
var	Google\Protobuf\Timestamp

Returns
Type	Description
$this

getLanguageCode

A user-specified language code for the conversation.

Returns
Type	Description
string

setLanguageCode

A user-specified language code for the conversation.

Parameter
Name	Description
var	string

Returns
Type	Description
$this

getAgentId

An opaque, user-specified string representing the human agent who handled the conversation.

Returns
Type	Description
string

setAgentId

An opaque, user-specified string representing the human agent who handled the conversation.

Parameter
Name	Description
var	string

Returns
Type	Description
$this

getLabels

A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.

Returns
Type	Description
Google\Protobuf\Internal\MapField

setLabels

A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.

Parameter
Name	Description
var	array|Google\Protobuf\Internal\MapField

Returns
Type	Description
$this

getQualityMetadata

Conversation metadata related to quality management.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\Conversation\QualityMetadata|null

hasQualityMetadata

clearQualityMetadata

setQualityMetadata

Conversation metadata related to quality management.

Parameter
Name	Description
var	Google\Cloud\ContactCenterInsights\V1\Conversation\QualityMetadata

Returns
Type	Description
$this

getTranscript

Output only. The conversation transcript.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\Conversation\Transcript|null

hasTranscript

clearTranscript

setTranscript

Output only. The conversation transcript.

Parameter
Name	Description
var	Google\Cloud\ContactCenterInsights\V1\Conversation\Transcript

Returns
Type	Description
$this

getMedium

Immutable. The conversation medium, if unspecified will default to PHONE_CALL.

Returns
Type	Description
int

setMedium

Immutable. The conversation medium, if unspecified will default to PHONE_CALL.

Parameter
Name	Description
var	int

Returns
Type	Description
$this

getDuration

Output only. The duration of the conversation.

Returns
Type	Description
Google\Protobuf\Duration|null

hasDuration

clearDuration

setDuration

Output only. The duration of the conversation.

Parameter
Name	Description
var	Google\Protobuf\Duration

Returns
Type	Description
$this

getTurnCount

Output only. The number of turns in the conversation.

Returns
Type	Description
int

setTurnCount

Output only. The number of turns in the conversation.

Parameter
Name	Description
var	int

Returns
Type	Description
$this

getLatestAnalysis

Output only. The conversation's latest analysis, if one exists.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\Analysis|null

hasLatestAnalysis

clearLatestAnalysis

setLatestAnalysis

Output only. The conversation's latest analysis, if one exists.

Parameter
Name	Description
var	Google\Cloud\ContactCenterInsights\V1\Analysis

Returns
Type	Description
$this

getLatestSummary

Output only. Latest summary of the conversation.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\ConversationSummarizationSuggestionData|null

hasLatestSummary

clearLatestSummary

setLatestSummary

Output only. Latest summary of the conversation.

Parameter
Name	Description
var	Google\Cloud\ContactCenterInsights\V1\ConversationSummarizationSuggestionData

Returns
Type	Description
$this

getRuntimeAnnotations

Output only. The annotations that were generated during the customer and agent interaction.

Returns
Type	Description
Google\Protobuf\Internal\RepeatedField

setRuntimeAnnotations

Output only. The annotations that were generated during the customer and agent interaction.

Parameter
Name	Description
var	array<Google\Cloud\ContactCenterInsights\V1\RuntimeAnnotation>

Returns
Type	Description
$this

getDialogflowIntents

Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}

Returns
Type	Description
Google\Protobuf\Internal\MapField

setDialogflowIntents

Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}

Parameter
Name	Description
var	array|Google\Protobuf\Internal\MapField

Returns
Type	Description
$this

getObfuscatedUserId

Obfuscated user ID which the customer sent to us.

Returns
Type	Description
string

setObfuscatedUserId

Obfuscated user ID which the customer sent to us.

Parameter
Name	Description
var	string

Returns
Type	Description
$this

getMetadata

Returns
Type	Description
string

getExpiration

Returns
Type	Description
string