Reference documentation and code samples for the Google Cloud Contact Center Insights V1 Client class Conversation.
The conversation resource.
Generated from protobuf message google.cloud.contactcenterinsights.v1.Conversation
Namespace
Google \ Cloud \ ContactCenterInsights \ V1Methods
__construct
Constructor.
| Parameters | |
|---|---|
| Name | Description |
data |
array
Optional. Data for populating the Message object. |
↳ call_metadata |
Google\Cloud\ContactCenterInsights\V1\Conversation\CallMetadata
Call-specific metadata. |
↳ expire_time |
Google\Protobuf\Timestamp
The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted. |
↳ ttl |
Google\Protobuf\Duration
Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time. |
↳ name |
string
Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation} |
↳ data_source |
Google\Cloud\ContactCenterInsights\V1\ConversationDataSource
The source of the audio and transcription for the conversation. |
↳ create_time |
Google\Protobuf\Timestamp
Output only. The time at which the conversation was created. |
↳ update_time |
Google\Protobuf\Timestamp
Output only. The most recent time at which the conversation was updated. |
↳ start_time |
Google\Protobuf\Timestamp
The time at which the conversation started. |
↳ language_code |
string
A user-specified language code for the conversation. |
↳ agent_id |
string
An opaque, user-specified string representing the human agent who handled the conversation. |
↳ labels |
array|Google\Protobuf\Internal\MapField
A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry. |
↳ quality_metadata |
Google\Cloud\ContactCenterInsights\V1\Conversation\QualityMetadata
Conversation metadata related to quality management. |
↳ metadata_json |
string
Input only. JSON Metadata encoded as a string. This field is primarily used by Insights integrations with various telphony systems and must be in one of Insights' supported formats. |
↳ transcript |
Google\Cloud\ContactCenterInsights\V1\Conversation\Transcript
Output only. The conversation transcript. |
↳ medium |
int
Immutable. The conversation medium, if unspecified will default to PHONE_CALL. |
↳ duration |
Google\Protobuf\Duration
Output only. The duration of the conversation. |
↳ turn_count |
int
Output only. The number of turns in the conversation. |
↳ latest_analysis |
Google\Cloud\ContactCenterInsights\V1\Analysis
Output only. The conversation's latest analysis, if one exists. |
↳ latest_summary |
Google\Cloud\ContactCenterInsights\V1\ConversationSummarizationSuggestionData
Output only. Latest summary of the conversation. |
↳ runtime_annotations |
array<Google\Cloud\ContactCenterInsights\V1\RuntimeAnnotation>
Output only. The annotations that were generated during the customer and agent interaction. |
↳ dialogflow_intents |
array|Google\Protobuf\Internal\MapField
Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent} |
↳ obfuscated_user_id |
string
Obfuscated user ID which the customer sent to us. |
getCallMetadata
Call-specific metadata.
| Returns | |
|---|---|
| Type | Description |
Google\Cloud\ContactCenterInsights\V1\Conversation\CallMetadata|null |
|
hasCallMetadata
setCallMetadata
Call-specific metadata.
| Parameter | |
|---|---|
| Name | Description |
var |
Google\Cloud\ContactCenterInsights\V1\Conversation\CallMetadata
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getExpireTime
The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.
| Returns | |
|---|---|
| Type | Description |
Google\Protobuf\Timestamp|null |
|
hasExpireTime
setExpireTime
The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.
| Parameter | |
|---|---|
| Name | Description |
var |
Google\Protobuf\Timestamp
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getTtl
Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.
| Returns | |
|---|---|
| Type | Description |
Google\Protobuf\Duration|null |
|
hasTtl
setTtl
Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.
| Parameter | |
|---|---|
| Name | Description |
var |
Google\Protobuf\Duration
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getName
Immutable. The resource name of the conversation.
Format: projects/{project}/locations/{location}/conversations/{conversation}
| Returns | |
|---|---|
| Type | Description |
string |
|
setName
Immutable. The resource name of the conversation.
Format: projects/{project}/locations/{location}/conversations/{conversation}
| Parameter | |
|---|---|
| Name | Description |
var |
string
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getDataSource
The source of the audio and transcription for the conversation.
| Returns | |
|---|---|
| Type | Description |
Google\Cloud\ContactCenterInsights\V1\ConversationDataSource|null |
|
hasDataSource
clearDataSource
setDataSource
The source of the audio and transcription for the conversation.
| Parameter | |
|---|---|
| Name | Description |
var |
Google\Cloud\ContactCenterInsights\V1\ConversationDataSource
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getCreateTime
Output only. The time at which the conversation was created.
| Returns | |
|---|---|
| Type | Description |
Google\Protobuf\Timestamp|null |
|
hasCreateTime
clearCreateTime
setCreateTime
Output only. The time at which the conversation was created.
| Parameter | |
|---|---|
| Name | Description |
var |
Google\Protobuf\Timestamp
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getUpdateTime
Output only. The most recent time at which the conversation was updated.
| Returns | |
|---|---|
| Type | Description |
Google\Protobuf\Timestamp|null |
|
hasUpdateTime
clearUpdateTime
setUpdateTime
Output only. The most recent time at which the conversation was updated.
| Parameter | |
|---|---|
| Name | Description |
var |
Google\Protobuf\Timestamp
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getStartTime
The time at which the conversation started.
| Returns | |
|---|---|
| Type | Description |
Google\Protobuf\Timestamp|null |
|
hasStartTime
clearStartTime
setStartTime
The time at which the conversation started.
| Parameter | |
|---|---|
| Name | Description |
var |
Google\Protobuf\Timestamp
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getLanguageCode
A user-specified language code for the conversation.
| Returns | |
|---|---|
| Type | Description |
string |
|
setLanguageCode
A user-specified language code for the conversation.
| Parameter | |
|---|---|
| Name | Description |
var |
string
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getAgentId
An opaque, user-specified string representing the human agent who handled the conversation.
| Returns | |
|---|---|
| Type | Description |
string |
|
setAgentId
An opaque, user-specified string representing the human agent who handled the conversation.
| Parameter | |
|---|---|
| Name | Description |
var |
string
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getLabels
A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.
| Returns | |
|---|---|
| Type | Description |
Google\Protobuf\Internal\MapField |
|
setLabels
A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.
| Parameter | |
|---|---|
| Name | Description |
var |
array|Google\Protobuf\Internal\MapField
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getQualityMetadata
Conversation metadata related to quality management.
| Returns | |
|---|---|
| Type | Description |
Google\Cloud\ContactCenterInsights\V1\Conversation\QualityMetadata|null |
|
hasQualityMetadata
clearQualityMetadata
setQualityMetadata
Conversation metadata related to quality management.
| Parameter | |
|---|---|
| Name | Description |
var |
Google\Cloud\ContactCenterInsights\V1\Conversation\QualityMetadata
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getMetadataJson
Input only. JSON Metadata encoded as a string.
This field is primarily used by Insights integrations with various telphony systems and must be in one of Insights' supported formats.
| Returns | |
|---|---|
| Type | Description |
string |
|
setMetadataJson
Input only. JSON Metadata encoded as a string.
This field is primarily used by Insights integrations with various telphony systems and must be in one of Insights' supported formats.
| Parameter | |
|---|---|
| Name | Description |
var |
string
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getTranscript
Output only. The conversation transcript.
| Returns | |
|---|---|
| Type | Description |
Google\Cloud\ContactCenterInsights\V1\Conversation\Transcript|null |
|
hasTranscript
clearTranscript
setTranscript
Output only. The conversation transcript.
| Parameter | |
|---|---|
| Name | Description |
var |
Google\Cloud\ContactCenterInsights\V1\Conversation\Transcript
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getMedium
Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
| Returns | |
|---|---|
| Type | Description |
int |
|
setMedium
Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
| Parameter | |
|---|---|
| Name | Description |
var |
int
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getDuration
Output only. The duration of the conversation.
| Returns | |
|---|---|
| Type | Description |
Google\Protobuf\Duration|null |
|
hasDuration
clearDuration
setDuration
Output only. The duration of the conversation.
| Parameter | |
|---|---|
| Name | Description |
var |
Google\Protobuf\Duration
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getTurnCount
Output only. The number of turns in the conversation.
| Returns | |
|---|---|
| Type | Description |
int |
|
setTurnCount
Output only. The number of turns in the conversation.
| Parameter | |
|---|---|
| Name | Description |
var |
int
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getLatestAnalysis
Output only. The conversation's latest analysis, if one exists.
| Returns | |
|---|---|
| Type | Description |
Google\Cloud\ContactCenterInsights\V1\Analysis|null |
|
hasLatestAnalysis
clearLatestAnalysis
setLatestAnalysis
Output only. The conversation's latest analysis, if one exists.
| Parameter | |
|---|---|
| Name | Description |
var |
Google\Cloud\ContactCenterInsights\V1\Analysis
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getLatestSummary
Output only. Latest summary of the conversation.
| Returns | |
|---|---|
| Type | Description |
Google\Cloud\ContactCenterInsights\V1\ConversationSummarizationSuggestionData|null |
|
hasLatestSummary
clearLatestSummary
setLatestSummary
Output only. Latest summary of the conversation.
| Parameter | |
|---|---|
| Name | Description |
var |
Google\Cloud\ContactCenterInsights\V1\ConversationSummarizationSuggestionData
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getRuntimeAnnotations
Output only. The annotations that were generated during the customer and agent interaction.
| Returns | |
|---|---|
| Type | Description |
Google\Protobuf\Internal\RepeatedField |
|
setRuntimeAnnotations
Output only. The annotations that were generated during the customer and agent interaction.
| Parameter | |
|---|---|
| Name | Description |
var |
array<Google\Cloud\ContactCenterInsights\V1\RuntimeAnnotation>
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getDialogflowIntents
Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}
| Returns | |
|---|---|
| Type | Description |
Google\Protobuf\Internal\MapField |
|
setDialogflowIntents
Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}
| Parameter | |
|---|---|
| Name | Description |
var |
array|Google\Protobuf\Internal\MapField
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getObfuscatedUserId
Obfuscated user ID which the customer sent to us.
| Returns | |
|---|---|
| Type | Description |
string |
|
setObfuscatedUserId
Obfuscated user ID which the customer sent to us.
| Parameter | |
|---|---|
| Name | Description |
var |
string
|
| Returns | |
|---|---|
| Type | Description |
$this |
|
getMetadata
| Returns | |
|---|---|
| Type | Description |
string |
|
getExpiration
| Returns | |
|---|---|
| Type | Description |
string |
|