Google Cloud Contact Center Insights V1 Client - Class Conversation (1.6.2)

Reference documentation and code samples for the Google Cloud Contact Center Insights V1 Client class Conversation.

The conversation resource.

Generated from protobuf message google.cloud.contactcenterinsights.v1.Conversation

Namespace

Google \ Cloud \ ContactCenterInsights \ V1

Methods

__construct

Constructor.

Parameters
Name	Description
`data`	`array` Optional. Data for populating the Message object.
`↳ call_metadata`	`Google\Cloud\ContactCenterInsights\V1\Conversation\CallMetadata` Call-specific metadata.
`↳ expire_time`	`Google\Protobuf\Timestamp` The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.
`↳ ttl`	`Google\Protobuf\Duration` Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.
`↳ name`	`string` Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}
`↳ data_source`	`Google\Cloud\ContactCenterInsights\V1\ConversationDataSource` The source of the audio and transcription for the conversation.
`↳ create_time`	`Google\Protobuf\Timestamp` Output only. The time at which the conversation was created.
`↳ update_time`	`Google\Protobuf\Timestamp` Output only. The most recent time at which the conversation was updated.
`↳ start_time`	`Google\Protobuf\Timestamp` The time at which the conversation started.
`↳ language_code`	`string` A user-specified language code for the conversation.
`↳ agent_id`	`string` An opaque, user-specified string representing the human agent who handled the conversation.
`↳ labels`	`array\|Google\Protobuf\Internal\MapField` A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.
`↳ transcript`	`Google\Cloud\ContactCenterInsights\V1\Conversation\Transcript` Output only. The conversation transcript.
`↳ medium`	`int` Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
`↳ duration`	`Google\Protobuf\Duration` Output only. The duration of the conversation.
`↳ turn_count`	`int` Output only. The number of turns in the conversation.
`↳ latest_analysis`	`Google\Cloud\ContactCenterInsights\V1\Analysis` Output only. The conversation's latest analysis, if one exists.
`↳ latest_summary`	`Google\Cloud\ContactCenterInsights\V1\ConversationSummarizationSuggestionData` Output only. Latest summary of the conversation.
`↳ runtime_annotations`	`array<Google\Cloud\ContactCenterInsights\V1\RuntimeAnnotation>` Output only. The annotations that were generated during the customer and agent interaction.
`↳ dialogflow_intents`	`array\|Google\Protobuf\Internal\MapField` Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}
`↳ obfuscated_user_id`	`string` Obfuscated user ID which the customer sent to us.

getCallMetadata

Call-specific metadata.

Returns
Type	Description
`Google\Cloud\ContactCenterInsights\V1\Conversation\CallMetadata\|null`

hasCallMetadata

setCallMetadata

Call-specific metadata.

Parameter
Name	Description
`var`	`Google\Cloud\ContactCenterInsights\V1\Conversation\CallMetadata`

Returns
Type	Description
`$this`

getExpireTime

The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.

Returns
Type	Description
`Google\Protobuf\Timestamp\|null`

hasExpireTime

setExpireTime

The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.

Parameter
Name	Description
`var`	`Google\Protobuf\Timestamp`

Returns
Type	Description
`$this`

getTtl

Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.

Returns
Type	Description
`Google\Protobuf\Duration\|null`

hasTtl

setTtl

Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.

Parameter
Name	Description
`var`	`Google\Protobuf\Duration`

Returns
Type	Description
`$this`

getName

Immutable. The resource name of the conversation.

Format: projects/{project}/locations/{location}/conversations/{conversation}

Returns
Type	Description
`string`

setName

Immutable. The resource name of the conversation.

Format: projects/{project}/locations/{location}/conversations/{conversation}

Parameter
Name	Description
`var`	`string`

Returns
Type	Description
`$this`

getDataSource

The source of the audio and transcription for the conversation.

Returns
Type	Description
`Google\Cloud\ContactCenterInsights\V1\ConversationDataSource\|null`

hasDataSource

clearDataSource

setDataSource

The source of the audio and transcription for the conversation.

Parameter
Name	Description
`var`	`Google\Cloud\ContactCenterInsights\V1\ConversationDataSource`

Returns
Type	Description
`$this`

getCreateTime

Output only. The time at which the conversation was created.

Returns
Type	Description
`Google\Protobuf\Timestamp\|null`

hasCreateTime

clearCreateTime

setCreateTime

Output only. The time at which the conversation was created.

Parameter
Name	Description
`var`	`Google\Protobuf\Timestamp`

Returns
Type	Description
`$this`

getUpdateTime

Output only. The most recent time at which the conversation was updated.

Returns
Type	Description
`Google\Protobuf\Timestamp\|null`

hasUpdateTime

clearUpdateTime

setUpdateTime

Output only. The most recent time at which the conversation was updated.

Parameter
Name	Description
`var`	`Google\Protobuf\Timestamp`

Returns
Type	Description
`$this`

getStartTime

The time at which the conversation started.

Returns
Type	Description
`Google\Protobuf\Timestamp\|null`

hasStartTime

clearStartTime

setStartTime

The time at which the conversation started.

Parameter
Name	Description
`var`	`Google\Protobuf\Timestamp`

Returns
Type	Description
`$this`

getLanguageCode

A user-specified language code for the conversation.

Returns
Type	Description
`string`

setLanguageCode

A user-specified language code for the conversation.

Parameter
Name	Description
`var`	`string`

Returns
Type	Description
`$this`

getAgentId

An opaque, user-specified string representing the human agent who handled the conversation.

Returns
Type	Description
`string`

setAgentId

An opaque, user-specified string representing the human agent who handled the conversation.

Parameter
Name	Description
`var`	`string`

Returns
Type	Description
`$this`

getLabels

A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.

Returns
Type	Description
`Google\Protobuf\Internal\MapField`

setLabels

A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.

Parameter
Name	Description
`var`	`array\|Google\Protobuf\Internal\MapField`

Returns
Type	Description
`$this`

getTranscript

Output only. The conversation transcript.

Returns
Type	Description
`Google\Cloud\ContactCenterInsights\V1\Conversation\Transcript\|null`

hasTranscript

clearTranscript

setTranscript

Output only. The conversation transcript.

Parameter
Name	Description
`var`	`Google\Cloud\ContactCenterInsights\V1\Conversation\Transcript`

Returns
Type	Description
`$this`

getMedium

Immutable. The conversation medium, if unspecified will default to PHONE_CALL.

Returns
Type	Description
`int`

setMedium

Immutable. The conversation medium, if unspecified will default to PHONE_CALL.

Parameter
Name	Description
`var`	`int`

Returns
Type	Description
`$this`

getDuration

Output only. The duration of the conversation.

Returns
Type	Description
`Google\Protobuf\Duration\|null`

hasDuration

clearDuration

setDuration

Output only. The duration of the conversation.

Parameter
Name	Description
`var`	`Google\Protobuf\Duration`

Returns
Type	Description
`$this`

getTurnCount

Output only. The number of turns in the conversation.

Returns
Type	Description
`int`

setTurnCount

Output only. The number of turns in the conversation.

Parameter
Name	Description
`var`	`int`

Returns
Type	Description
`$this`

getLatestAnalysis

Output only. The conversation's latest analysis, if one exists.

Returns
Type	Description
`Google\Cloud\ContactCenterInsights\V1\Analysis\|null`

hasLatestAnalysis

clearLatestAnalysis

setLatestAnalysis

Output only. The conversation's latest analysis, if one exists.

Parameter
Name	Description
`var`	`Google\Cloud\ContactCenterInsights\V1\Analysis`

Returns
Type	Description
`$this`

getLatestSummary

Output only. Latest summary of the conversation.

Returns
Type	Description
`Google\Cloud\ContactCenterInsights\V1\ConversationSummarizationSuggestionData\|null`

hasLatestSummary

clearLatestSummary

setLatestSummary

Output only. Latest summary of the conversation.

Parameter
Name	Description
`var`	`Google\Cloud\ContactCenterInsights\V1\ConversationSummarizationSuggestionData`

Returns
Type	Description
`$this`

getRuntimeAnnotations

Output only. The annotations that were generated during the customer and agent interaction.

Returns
Type	Description
`Google\Protobuf\Internal\RepeatedField`

setRuntimeAnnotations

Output only. The annotations that were generated during the customer and agent interaction.

Parameter
Name	Description
`var`	`array<Google\Cloud\ContactCenterInsights\V1\RuntimeAnnotation>`

Returns
Type	Description
`$this`

getDialogflowIntents

Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}

Returns
Type	Description
`Google\Protobuf\Internal\MapField`

setDialogflowIntents

Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}

Parameter
Name	Description
`var`	`array\|Google\Protobuf\Internal\MapField`

Returns
Type	Description
`$this`

getObfuscatedUserId

Obfuscated user ID which the customer sent to us.

Returns
Type	Description
`string`

setObfuscatedUserId

Obfuscated user ID which the customer sent to us.

Parameter
Name	Description
`var`	`string`

Returns
Type	Description
`$this`

getMetadata

Returns
Type	Description
`string`

getExpiration

Returns
Type	Description
`string`