Google Cloud Contact Center Insights V1 Client - Class CallAnnotation (1.6.2)

Version 1.6.2

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• 2.1.1
• 2.0.1
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• 1.8.0
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• 1.4.1
• 1.3.0
• 1.2.1
• 1.1.0
• 1.0.3

Reference documentation and code samples for the Google Cloud Contact Center Insights V1 Client class CallAnnotation.

A piece of metadata that applies to a window of a call.

Generated from protobuf message google.cloud.contactcenterinsights.v1.CallAnnotation

Namespace

Google \ Cloud \ ContactCenterInsights \ V1

Methods

__construct

Constructor.

Parameters
Name	Description
data	array Optional. Data for populating the Message object.
↳ interruption_data	Google\Cloud\ContactCenterInsights\V1\InterruptionData Data specifying an interruption.
↳ sentiment_data	Google\Cloud\ContactCenterInsights\V1\SentimentData Data specifying sentiment.
↳ silence_data	Google\Cloud\ContactCenterInsights\V1\SilenceData Data specifying silence.
↳ hold_data	Google\Cloud\ContactCenterInsights\V1\HoldData Data specifying a hold.
↳ entity_mention_data	Google\Cloud\ContactCenterInsights\V1\EntityMentionData Data specifying an entity mention.
↳ intent_match_data	Google\Cloud\ContactCenterInsights\V1\IntentMatchData Data specifying an intent match.
↳ phrase_match_data	Google\Cloud\ContactCenterInsights\V1\PhraseMatchData Data specifying a phrase match.
↳ issue_match_data	Google\Cloud\ContactCenterInsights\V1\IssueMatchData Data specifying an issue match.
↳ channel_tag	int The channel of the audio where the annotation occurs. For single-channel audio, this field is not populated.
↳ annotation_start_boundary	Google\Cloud\ContactCenterInsights\V1\AnnotationBoundary The boundary in the conversation where the annotation starts, inclusive.
↳ annotation_end_boundary	Google\Cloud\ContactCenterInsights\V1\AnnotationBoundary The boundary in the conversation where the annotation ends, inclusive.

getInterruptionData

Data specifying an interruption.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\InterruptionData|null

hasInterruptionData

setInterruptionData

Data specifying an interruption.

Parameter
Name	Description
var	Google\Cloud\ContactCenterInsights\V1\InterruptionData

Returns
Type	Description
$this

getSentimentData

Data specifying sentiment.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\SentimentData|null

hasSentimentData

setSentimentData

Data specifying sentiment.

Parameter
Name	Description
var	Google\Cloud\ContactCenterInsights\V1\SentimentData

Returns
Type	Description
$this

getSilenceData

Data specifying silence.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\SilenceData|null

hasSilenceData

setSilenceData

Data specifying silence.

Parameter
Name	Description
var	Google\Cloud\ContactCenterInsights\V1\SilenceData

Returns
Type	Description
$this

getHoldData

Data specifying a hold.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\HoldData|null

hasHoldData

setHoldData

Data specifying a hold.

Parameter
Name	Description
var	Google\Cloud\ContactCenterInsights\V1\HoldData

Returns
Type	Description
$this

getEntityMentionData

Data specifying an entity mention.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\EntityMentionData|null

hasEntityMentionData

setEntityMentionData

Data specifying an entity mention.

Parameter
Name	Description
var	Google\Cloud\ContactCenterInsights\V1\EntityMentionData

Returns
Type	Description
$this

getIntentMatchData

Data specifying an intent match.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\IntentMatchData|null

hasIntentMatchData

setIntentMatchData

Data specifying an intent match.

Parameter
Name	Description
var	Google\Cloud\ContactCenterInsights\V1\IntentMatchData

Returns
Type	Description
$this

getPhraseMatchData

Data specifying a phrase match.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\PhraseMatchData|null

hasPhraseMatchData

setPhraseMatchData

Data specifying a phrase match.

Parameter
Name	Description
var	Google\Cloud\ContactCenterInsights\V1\PhraseMatchData

Returns
Type	Description
$this

getIssueMatchData

Data specifying an issue match.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\IssueMatchData|null

hasIssueMatchData

setIssueMatchData

Data specifying an issue match.

Parameter
Name	Description
var	Google\Cloud\ContactCenterInsights\V1\IssueMatchData

Returns
Type	Description
$this

getChannelTag

The channel of the audio where the annotation occurs. For single-channel audio, this field is not populated.

Returns
Type	Description
int

setChannelTag

The channel of the audio where the annotation occurs. For single-channel audio, this field is not populated.

Parameter
Name	Description
var	int

Returns
Type	Description
$this

getAnnotationStartBoundary

The boundary in the conversation where the annotation starts, inclusive.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\AnnotationBoundary|null

hasAnnotationStartBoundary

clearAnnotationStartBoundary

setAnnotationStartBoundary

The boundary in the conversation where the annotation starts, inclusive.

Parameter
Name	Description
var	Google\Cloud\ContactCenterInsights\V1\AnnotationBoundary

Returns
Type	Description
$this

getAnnotationEndBoundary

The boundary in the conversation where the annotation ends, inclusive.

Returns
Type	Description
Google\Cloud\ContactCenterInsights\V1\AnnotationBoundary|null

hasAnnotationEndBoundary

clearAnnotationEndBoundary

setAnnotationEndBoundary

The boundary in the conversation where the annotation ends, inclusive.

Parameter
Name	Description
var	Google\Cloud\ContactCenterInsights\V1\AnnotationBoundary

Returns
Type	Description
$this

getData

Returns
Type	Description
string