En este documento, se describen los recursos disponibles para ayudarte a solucionar problemas
durante la instalación, el inicio y la ejecución del Agente de operaciones. La información para solucionar problemas se organiza en las siguientes secciones:
Soluciona problemas de credenciales: en este documento, se describe qué hacer cuando tienes problemas de autorización o credenciales con el agente de operaciones que se ejecuta en las VM de Compute Engine.
Soluciona problemas de transferencia de datos: En este documento, se describe qué hacer cuando el agente de operaciones se está ejecutando, pero los registros o las métricas no se transfieren a Cloud Logging ni a Cloud Monitoring como esperas.
[[["Fácil de comprender","easyToUnderstand","thumb-up"],["Resolvió mi problema","solvedMyProblem","thumb-up"],["Otro","otherUp","thumb-up"]],[["Difícil de entender","hardToUnderstand","thumb-down"],["Información o código de muestra incorrectos","incorrectInformationOrSampleCode","thumb-down"],["Faltan la información o los ejemplos que necesito","missingTheInformationSamplesINeed","thumb-down"],["Problema de traducción","translationIssue","thumb-down"],["Otro","otherDown","thumb-down"]],["Última actualización: 2025-09-05 (UTC)"],[],[],null,["# Troubleshoot the Ops Agent\n\n**Note:** The `localhost:2020/api/v1/metrics` endpoint mentioned at 3:18 in this video is no longer available in the Ops Agent. For other options, see [Agent\nis running but data is not ingested](/logging/docs/agent/ops-agent/troubleshoot-run-ingest#data-not-ingested).\n\nThis document describes resoures available to help you troubleshoot problems\nwith the installation, start-up, and running of the Ops Agent. Troubleshooting\ninformation is organized into the following sections:\n\n- [Find troubleshooting information](/logging/docs/agent/ops-agent/troubleshoot-find-info):\n This document describes where can you find information that\n can help you determine what the problem is.\n\n- [Troubleshoot credentials](/logging/docs/agent/ops-agent/troubleshoot-credentials):\n This document describes what to do when you encounter authorization or\n credentials problems with the Ops Agent running on Compute Engine VMs.\n\n- [Troubleshoot installation and start-up](/logging/docs/agent/ops-agent/troubleshoot-install-startup):\n This document describes what to do if the installation of the agent fails, or\n if the agent installs but fails to start.\n\n- [Troubleshoot data ingestion](/logging/docs/agent/ops-agent/troubleshoot-run-ingest):\n This document describes what to do when the Ops Agent is running, but logs or\n metrics are not being ingested into Cloud Logging or Cloud Monitoring\n as you expect.\n\nFor information about using the Ops Agent on Bare Metal Solution servers, see\n[Set up Ops Agent for Bare Metal Solution](/bare-metal/docs/set-up-ops-agent-for-bms)."]]
