Adds a text (chat, for example), or audio (phone recording, for example)
message from a participant into the conversation.
Note: Always use agent versions for production traffic
sent to virtual agents. See Versions and
environments.
Deprecated. use SuggestArticles and SuggestFaqAnswers instead.
Gets suggestions for a participant based on specific historical
messages.
Note that ListSuggestions will only list the auto-generated
suggestions, while CompileSuggestion will try to compile suggestion
based on the provided conversation context in the real time.
Deprecated: Use inline suggestion, event based suggestion or
Suggestion* API instead.
See HumanAgentAssistantConfig.name for more
details.
Removal Date: 2020-09-01.
Retrieves suggestions for live agents.
This method should be used by human agent client software to fetch auto
generated suggestions in real-time, while the conversation with an end user
is in progress. The functionality is implemented in terms of the
list
pagination
design pattern. The client app should use the next_page_token field
to fetch the next batch of suggestions. suggestions are sorted by
create_time in descending order.
To fetch latest suggestion, just set page_size to 1.
To fetch new suggestions without duplication, send request with filter
create_time_epoch_microseconds > [first item's create_time of previous
request] and empty page_token.
Adds a text (e.g., chat) or audio (e.g., phone recording) message from a
participant into the conversation.
Note: This method is only available through the gRPC API (not REST).
The top-level message sent to the client by the server is
StreamingAnalyzeContentResponse. Multiple response messages can be
returned in order. The first one or more messages contain the
recognition_result field. Each result represents a more complete
transcript of what the user said. The next message contains the
reply_text field, and potentially the reply_audio and/or the
automated_agent_reply fields.
Note: Always use agent versions for production traffic
sent to virtual agents. See Versions and
environments.
Gets suggested articles for a participant based on specific historical
messages.
Note that ListSuggestions will only list the auto-generated
suggestions, while CompileSuggestion will try to compile suggestion
based on the provided conversation context in the real time.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2024-12-12 UTC."],[],[]]
