Class ParticipantsGrpc.ParticipantsImplBase (4.5.11) 

public abstract static class ParticipantsGrpc.ParticipantsImplBase implements BindableService

Service for managing Participants.

Inheritance

java.lang.Object > ParticipantsGrpc.ParticipantsImplBase

Implements

io.grpc.BindableService

Constructors

ParticipantsImplBase()

public ParticipantsImplBase()

Methods

analyzeContent(AnalyzeContentRequest request, StreamObserver<AnalyzeContentResponse> responseObserver)

public void analyzeContent(AnalyzeContentRequest request, StreamObserver<AnalyzeContentResponse> responseObserver)

Adds a text (chat, for example), or audio (phone recording, for example) message from a participant into the conversation. Note: Always use agent versions for production traffic sent to virtual agents. See Versions and environments.

Parameters
NameDescription
requestAnalyzeContentRequest
responseObserverio.grpc.stub.StreamObserver<AnalyzeContentResponse>

bindService()

public final ServerServiceDefinition bindService()
Returns
TypeDescription
io.grpc.ServerServiceDefinition

compileSuggestion(CompileSuggestionRequest request, StreamObserver<CompileSuggestionResponse> responseObserver)

public void compileSuggestion(CompileSuggestionRequest request, StreamObserver<CompileSuggestionResponse> responseObserver)

Deprecated. use SuggestArticles and SuggestFaqAnswers instead. Gets suggestions for a participant based on specific historical messages. Note that ListSuggestions will only list the auto-generated suggestions, while CompileSuggestion will try to compile suggestion based on the provided conversation context in the real time.

Parameters
NameDescription
requestCompileSuggestionRequest
responseObserverio.grpc.stub.StreamObserver<CompileSuggestionResponse>

createParticipant(CreateParticipantRequest request, StreamObserver<Participant> responseObserver)

public void createParticipant(CreateParticipantRequest request, StreamObserver<Participant> responseObserver)

Creates a new participant in a conversation.

Parameters
NameDescription
requestCreateParticipantRequest
responseObserverio.grpc.stub.StreamObserver<Participant>

getParticipant(GetParticipantRequest request, StreamObserver<Participant> responseObserver)

public void getParticipant(GetParticipantRequest request, StreamObserver<Participant> responseObserver)

Retrieves a conversation participant.

Parameters
NameDescription
requestGetParticipantRequest
responseObserverio.grpc.stub.StreamObserver<Participant>

listParticipants(ListParticipantsRequest request, StreamObserver<ListParticipantsResponse> responseObserver)

public void listParticipants(ListParticipantsRequest request, StreamObserver<ListParticipantsResponse> responseObserver)

Returns the list of all participants in the specified conversation.

Parameters
NameDescription
requestListParticipantsRequest
responseObserverio.grpc.stub.StreamObserver<ListParticipantsResponse>

listSuggestions(ListSuggestionsRequest request, StreamObserver<ListSuggestionsResponse> responseObserver)

public void listSuggestions(ListSuggestionsRequest request, StreamObserver<ListSuggestionsResponse> responseObserver)

Deprecated: Use inline suggestion, event based suggestion or Suggestion* API instead. See HumanAgentAssistantConfig.name for more details. Removal Date: 2020-09-01. Retrieves suggestions for live agents. This method should be used by human agent client software to fetch auto generated suggestions in real-time, while the conversation with an end user is in progress. The functionality is implemented in terms of the list pagination design pattern. The client app should use the next_page_token field to fetch the next batch of suggestions. suggestions are sorted by create_time in descending order. To fetch latest suggestion, just set page_size to 1. To fetch new suggestions without duplication, send request with filter create_time_epoch_microseconds > [first item's create_time of previous request] and empty page_token.

Parameters
NameDescription
requestListSuggestionsRequest
responseObserverio.grpc.stub.StreamObserver<ListSuggestionsResponse>

suggestArticles(SuggestArticlesRequest request, StreamObserver<SuggestArticlesResponse> responseObserver)

public void suggestArticles(SuggestArticlesRequest request, StreamObserver<SuggestArticlesResponse> responseObserver)

Gets suggested articles for a participant based on specific historical messages. Note that ListSuggestions will only list the auto-generated suggestions, while CompileSuggestion will try to compile suggestion based on the provided conversation context in the real time.

Parameters
NameDescription
requestSuggestArticlesRequest
responseObserverio.grpc.stub.StreamObserver<SuggestArticlesResponse>

suggestFaqAnswers(SuggestFaqAnswersRequest request, StreamObserver<SuggestFaqAnswersResponse> responseObserver)

public void suggestFaqAnswers(SuggestFaqAnswersRequest request, StreamObserver<SuggestFaqAnswersResponse> responseObserver)

Gets suggested faq answers for a participant based on specific historical messages.

Parameters
NameDescription
requestSuggestFaqAnswersRequest
responseObserverio.grpc.stub.StreamObserver<SuggestFaqAnswersResponse>

suggestSmartReplies(SuggestSmartRepliesRequest request, StreamObserver<SuggestSmartRepliesResponse> responseObserver)

public void suggestSmartReplies(SuggestSmartRepliesRequest request, StreamObserver<SuggestSmartRepliesResponse> responseObserver)

Gets smart replies for a participant based on specific historical messages.

Parameters
NameDescription
requestSuggestSmartRepliesRequest
responseObserverio.grpc.stub.StreamObserver<SuggestSmartRepliesResponse>

updateParticipant(UpdateParticipantRequest request, StreamObserver<Participant> responseObserver)

public void updateParticipant(UpdateParticipantRequest request, StreamObserver<Participant> responseObserver)

Updates the specified participant.

Parameters
NameDescription
requestUpdateParticipantRequest
responseObserverio.grpc.stub.StreamObserver<Participant>