Interface Conversation.QualityMetadataOrBuilder (2.53.0)

Version 2.53.0

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public static interface Conversation.QualityMetadataOrBuilder extends MessageOrBuilder

Implements

MessageOrBuilder

Methods

getAgentInfo(int index)

public abstract Conversation.QualityMetadata.AgentInfo getAgentInfo(int index)

Information about agents involved in the call.

repeated .google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata.AgentInfo agent_info = 4;

Parameter
Name	Description
index	int

Returns
Type	Description
Conversation.QualityMetadata.AgentInfo

getAgentInfoCount()

public abstract int getAgentInfoCount()

Information about agents involved in the call.

repeated .google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata.AgentInfo agent_info = 4;

Returns
Type	Description
int

getAgentInfoList()

public abstract List<Conversation.QualityMetadata.AgentInfo> getAgentInfoList()

Information about agents involved in the call.

repeated .google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata.AgentInfo agent_info = 4;

Returns
Type	Description
List<AgentInfo>

getAgentInfoOrBuilder(int index)

public abstract Conversation.QualityMetadata.AgentInfoOrBuilder getAgentInfoOrBuilder(int index)

Information about agents involved in the call.

repeated .google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata.AgentInfo agent_info = 4;

Parameter
Name	Description
index	int

Returns
Type	Description
Conversation.QualityMetadata.AgentInfoOrBuilder

getAgentInfoOrBuilderList()

public abstract List<? extends Conversation.QualityMetadata.AgentInfoOrBuilder> getAgentInfoOrBuilderList()

Information about agents involved in the call.

repeated .google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata.AgentInfo agent_info = 4;

Returns
Type	Description
List<? extends com.google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata.AgentInfoOrBuilder>

getCustomerSatisfactionRating()

public abstract int getCustomerSatisfactionRating()

An arbitrary integer value indicating the customer's satisfaction rating.

int32 customer_satisfaction_rating = 1;

Returns
Type	Description
int	The customerSatisfactionRating.

getMenuPath()

public abstract String getMenuPath()

An arbitrary string value specifying the menu path the customer took.

string menu_path = 3;

Returns
Type	Description
String	The menuPath.

getMenuPathBytes()

public abstract ByteString getMenuPathBytes()

An arbitrary string value specifying the menu path the customer took.

string menu_path = 3;

Returns
Type	Description
ByteString	The bytes for menuPath.

getWaitDuration()

public abstract Duration getWaitDuration()

The amount of time the customer waited to connect with an agent.

.google.protobuf.Duration wait_duration = 2;

Returns
Type	Description
Duration	The waitDuration.

getWaitDurationOrBuilder()

public abstract DurationOrBuilder getWaitDurationOrBuilder()

The amount of time the customer waited to connect with an agent.

.google.protobuf.Duration wait_duration = 2;

Returns
Type	Description
DurationOrBuilder

hasWaitDuration()

public abstract boolean hasWaitDuration()

The amount of time the customer waited to connect with an agent.

.google.protobuf.Duration wait_duration = 2;

Returns
Type	Description
boolean	Whether the waitDuration field is set.