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Adding a CNAME record

When setting up Cloud Identity, you might need to add a CNAME record to your domain's DNS settings to verify domain ownership. You add CNAME records using the administration tools at your domain host, not the Google Admin console. The exact steps for your host might vary. Below you can find generic steps that apply for any host as well as specific instructions for several popular hosts.

Adding a CNAME record does not affect other services.

Add a CNAME record (host-specific steps)

Before following our generic steps, see if you can find specific steps for your domain host.

Add a CNAME record (generic steps)

  1. Copy the CNAME record from the Cloud Identity Setup Wizard.
  2. Sign in to your domain's account at your domain host. Who is my domain host?
  3. Locate the page for updating your domain's DNS records.

    The page might be called something like DNS Management, Name Server Management, or Advanced Settings.

  4. Locate the CNAME records for your domain. You may already have one or more records resembling:
    Name / Host / Alias Time to Live (TTL) Record Type Value / Answer / Destination
    www 86400 CNAME or @
    mail 86400 CNAME or @

  5. Add the CNAME record you copied from the Cloud Identity Setup Wizard.
  6. Save your changes and wait until they take effect.

    For more detailed instructions, see Add a CNAME record to your domain's DNS records in the G Suite Admin Help Center.

CNAME record changes can take up to 72 hours to go into effect, but typically they happen much sooner.

Need help or want to verify your change? To begin, see Troubleshoot CNAME records. If you still need help after that, or if you can't access your domain's DNS records, contact your domain host directly for assistance.