This document shows how administrators can resolve the device import issues when importing the company-owned devices.
The following table lists error messages that you might encounter when importing the company-owned devices and provides suggestions for how to fix each of them.
| Error message | Workaround |
|---|---|
There was a problem uploading your file.
The file could not be uploaded. |
Upload the file again. |
The file is empty. The uploaded CSV file is empty. |
Add details for your company-owned devices and upload the file again. |
| The file might be damaged or the format might be wrong. | The uploaded CSV file does not have a header. Ensure that the header format matches the import template and upload the file again. |
| There's a problem in the file header. | The uploaded CSV file has an invalid header. Ensure that the header format matches the import template and upload the file again. |
| There's a formatting problem in the CSV file. | The uploaded CSV file contains some errors. Ensure that the format of each row is correct and upload the file again. |
| The file type must be CSV. | Ensure that the file type is CSV and upload the file again. |
| The CSV file is too large. | The maximum file size is 10 MB. Split the data into two CSV files and upload the files. |
| The uploaded CSV file has some unsupported columns. | Some extra columns were added to the import template. Remove the columns and upload the file again. |
| The column-name column is missing from the file. | Add the missing column to the import template and upload the file again. |
| There's more than 1 column-name column in the file. | Remove the duplicate column from the file and upload the file again. |