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This document shows how administrators can resolve the device import issues
when importing the company-owned devices.
The following table lists error messages that you might encounter when importing
the company-owned devices and provides suggestions for how to fix each of them.
Error message
Workaround
There was a problem uploading your file.
The file could not be uploaded.
Upload the file again.
The file is empty.
The uploaded CSV file is empty.
Add details for your company-owned devices and upload the file again.
The file might be damaged or the format might be wrong.
The uploaded CSV file does not have a header. Ensure that the header
format matches the import template and upload the file again.
There's a problem in the file header.
The uploaded CSV file has an invalid header. Ensure that the header format
matches the import template and upload the file again.
There's a formatting problem in the CSV file.
The uploaded CSV file contains some errors. Ensure that the format of
each row is correct and upload the file again.
The file type must be CSV.
Ensure that the file type is CSV
and upload the file again.
The CSV file is too large.
The maximum file size is 10 MB. Split the data into two CSV files and
upload the files.
The uploaded CSV file has some unsupported columns.
Some extra columns were added to the import template. Remove the columns
and upload the file again.
The column-name column is missing from the file.
Add the missing column to the import template and upload the file again.
There's more than 1 column-name column in the file.
Remove the duplicate column from the file and upload the file again.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-09-03 UTC."],[[["\u003cp\u003eThis document addresses device import issues that administrators may face when importing company-owned devices.\u003c/p\u003e\n"],["\u003cp\u003eThe provided table lists common error messages encountered during the import of company-owned devices.\u003c/p\u003e\n"],["\u003cp\u003eEach error message is accompanied by a suggested workaround to resolve the specific issue.\u003c/p\u003e\n"],["\u003cp\u003eSolutions primarily involve re-uploading the corrected file after addressing issues with file content, format, size, or headers.\u003c/p\u003e\n"],["\u003cp\u003eThere are different errors related to headers, columns and the size of the CSV file.\u003c/p\u003e\n"]]],[],null,["# Troubleshoot device import issues\n\nThis document shows how administrators can resolve the device import issues\nwhen importing the company-owned devices.\n\nThe following table lists error messages that you might encounter when importing\nthe company-owned devices and provides suggestions for how to fix each of them."]]
