This document shows how administrators can resolve the device import issues when importing the company-owned devices.
The following table lists error messages that you might encounter when importing the company-owned devices and provides suggestions for how to fix each of them.
There was a problem uploading your file.
The file could not be uploaded.
|Upload the file again.|
The file is empty.
The uploaded CSV file is empty.
|Add details for your company-owned devices and upload the file again.|
|The file might be damaged or the format might be wrong.||The uploaded CSV file does not have a header. Ensure that the header format matches the import template and upload the file again.|
|There's a problem in the file header.||The uploaded CSV file has an invalid header. Ensure that the header format matches the import template and upload the file again.|
|There's a formatting problem in the CSV file.||The uploaded CSV file contains some errors. Ensure that the format of each row is correct and upload the file again.|
|The file type must be CSV.||Ensure that the file type is CSV and upload the file again.|
|The CSV file is too large.||The maximum file size is 10 MB. Split the data into two CSV files and upload the files.|
|The uploaded CSV file has some unsupported columns.||Some extra columns were added to the import template. Remove the columns and upload the file again.|
|The column-name column is missing from the file.||Add the missing column to the import template and upload the file again.|
|There's more than 1 column-name column in the file.||Remove the duplicate column from the file and upload the file again.|