Resource: AnswerRecord
Answer records are records to manage answer history and feedbacks for Dialogflow.
Currently, answer record includes:
- human agent assistant article suggestion
- human agent assistant faq article
It doesn't include:
DetectIntent
intent matchingDetectIntent
knowledge
Answer records are not related to the conversation history in the Dialogflow Console. A Record is generated even when the end-user disables conversation history in the console. Records are created when there's a human agent assistant suggestion generated.
A typical workflow for customers provide feedback to an answer is:
- For human agent assistant, customers get suggestion via suggestions.list API. Together with the answers,
AnswerRecord.name
are returned to the customers. - The customer uses the
AnswerRecord.name
to call the [answerRecords.patch][] method to send feedback about a specific answer that they believe is wrong.
JSON representation |
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{ "name": string, "answerFeedback": { object ( |
Fields | |
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name |
The unique identifier of this answer record. Required for |
answer |
Optional. The AnswerFeedback for this record. You can set this with |
Union field record . Output only. The record for this answer. record can be only one of the following: |
|
agent |
Output only. The record for human agent assistant. |
Methods |
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(deprecated) |
Deprecated. |
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Returns the list of all answer records in the specified project in reverse chronological order. |
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Updates the specified answer record. |