Represents a suggestion for a human agent.
JSON representation |
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{ "name": string, "articles": [ { object ( |
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name |
Output only. The name of this suggestion. Format: |
articles[] |
Output only. Articles ordered by score in descending order. |
faq |
Output only. Answers extracted from FAQ documents. |
create |
Output only. The time the suggestion was created. A timestamp in RFC3339 UTC "Zulu" format, with nanosecond resolution and up to nine fractional digits. Examples: |
latest |
Output only. Latest message used as context to compile this suggestion. Format: |
Article
Represents suggested article.
JSON representation |
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{ "title": string, "uri": string, "snippets": [ string ], "metadata": { string: string, ... }, "answerRecord": string } |
Fields | |
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title |
Output only. The article title. |
uri |
Output only. The article URI. |
snippets[] |
Output only. Article snippets. |
metadata |
Output only. A map that contains metadata about the answer and the document from which it originates. An object containing a list of |
answer |
Output only. The name of answer record, in the format of "projects/ |
FaqAnswer
Represents suggested answer from "frequently asked questions".
JSON representation |
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{ "answer": string, "confidence": number, "question": string, "source": string, "metadata": { string: string, ... }, "answerRecord": string } |
Fields | |
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answer |
Output only. The piece of text from the |
confidence |
The system's confidence score that this Knowledge answer is a good match for this conversational query, range from 0.0 (completely uncertain) to 1.0 (completely certain). |
question |
Output only. The corresponding FAQ question. |
source |
Output only. Indicates which Knowledge Document this answer was extracted from. Format: |
metadata |
Output only. A map that contains metadata about the answer and the document from which it originates. An object containing a list of |
answer |
Output only. The name of answer record, in the format of "projects/ |