There are two options for one-on-one support: Google Cloud Support and Dialogflow Support. If you already have a support plan from Google Cloud Support, you should always choose that option.
Google Cloud Support
For Dialogflow Enterprise Edition users, the Google Cloud Support team offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. For more information, see Getting Google Cloud support.
If you have non-urgent questions about Dialogflow features or need help troubleshooting your agent behavior, you can reach out to the Dialogflow Support team. Complete the support form and the team will respond on a best-effort basis.
Join the Dialogflow Google Group to ask questions and receive announcements. This group is monitored by Dialogflow engineers and support teams on a best-effort basis.
Ask a question about Dialogflow on
Use the tag
dialogflow for questions about Dialogflow.
This tag is monitored by Google engineers and support teams
on a best-effort basis.
You can also visit the Google Cloud
Slack community to discuss
Dialogflow and other Google Cloud products. If you haven't
use this form to sign up.
For Dialogflow, join the
File bugs or feature requests
From any Dialogflow documentation page, click Send feedback near the top right or bottom of the page. This will open a feedback form specific to the page you are viewing. Your comments will be reviewed by the Dialogflow documentation team.