Getting support

One-on-one support

There are two options for one-on-one support: Google Cloud Support and Dialogflow Support.

Google Cloud Support

If you have a paid Google Cloud support plan and use a Dialogflow paid edition, always open support cases through the Google Cloud support console.

When opening a case,

The Google Cloud Support team offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. For more information, see Getting Google Cloud support.

Dialogfow Support

If you don't have a paid Google Cloud support plan and don't use a Dialogflow paid edition, complete the support form.

The Dialogflow Support team responds on a best-effort basis and can help you with non-urgent questions about Dialogflow features or troubleshooting your agent behavior.

You can also consider community support options listed below.

Community support

Google Groups

Join the Dialogflow CX Edition users Google Group to discuss the Dialogflow CX edition.

Join the Dialogflow Essentials Edition users Google Group to discuss the Dialogflow Essentials edition.

These groups are monitored by Google on a best-effort basis.

Stack Overflow

Ask a question about Dialogflow on Stack Overflow. See the general guidelines.

The questions are monitored by Google on a best-effort basis.

File product issues or feature requests

You can report issues or file feature requests via Issue Trackers. See the general guidelines.

  • Dialogflow CX

    • Search the existing list for a similar issue before filing a new one.
    • If you do not find a similar issue and would like to report it, you can create a new issue.
  • Dialogflow Essentials

    • Search the existing list for a similar issue before filing a new one.
    • If you do not find a similar issue and would like to report it, you can create a new issue.

Slack

You can also visit the Google Cloud Slack community to discuss Dialogflow and other Google Cloud products. If you haven't already joined, use this form to sign up. For Dialogflow, join the #dialogflow channel.

Documentation issues

From any Dialogflow documentation page, click Send feedback near the top right or bottom of the page. This will open a feedback form specific to the page you are viewing. Your comments will be reviewed by the Dialogflow documentation team.