There are two options for one-on-one support: Google Cloud Support and Dialogflow Support.
Google Cloud Support
When opening a case,
- use the Dialogflow CX component if your report is about the Dialogflow CX edition;
- use the Dialogflow Essentials component if your report is about the Dialogflow Essentials edition.
The Google Cloud Support team offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. For more information, see Getting Google Cloud support.
The Dialogflow Support team responds on a best-effort basis and can help you with non-urgent questions about Dialogflow features or troubleshooting your agent behavior.
You can also consider community support options listed below.
These groups are monitored by Google on a best-effort basis.
Dialogflow CX (tagged as
Dialogflow Essentials (tagged as
The questions are monitored by Google on a best-effort basis.
File product issues or feature requests
You can report issues or file feature requests via Issue Trackers. See the general guidelines.
You can also visit the Google Cloud
Slack community to discuss
Dialogflow and other Google Cloud products. If you haven't
use this form to sign up.
For Dialogflow, join the
From any Dialogflow documentation page, click Send feedback near the top right or bottom of the page. This will open a feedback form specific to the page you are viewing. Your comments will be reviewed by the Dialogflow documentation team.