Getting support

One-on-one support

There are two options for one-on-one support: Google Cloud Support and Dialogflow Support. If you already have a support plan from Google Cloud Support, you should always choose that option.

Google Cloud Support

For Dialogflow Enterprise Edition users, the Google Cloud Support team offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. For more information, see Getting Google Cloud support.

Dialogfow Support

If you have non-urgent questions about Dialogflow features or need help troubleshooting your agent behavior, you can reach out to the Dialogflow Support team. Complete the support form and the team will respond on a best-effort basis.

Community support

Google Group

Join the Dialogflow Google Group to ask questions and receive announcements. This group is monitored by Dialogflow engineers and support teams on a best-effort basis.

Stack Overflow

Ask a question about Dialogflow on Stack Overflow. Use the tag dialogflow for questions about Dialogflow. This tag is monitored by Google engineers and support teams on a best-effort basis.

Slack

You can also visit the Google Cloud Slack community to discuss Dialogflow and other Google Cloud products. If you haven't already joined, use this form to sign up. For Dialogflow, join the #dialogflow channel.

File bugs or feature requests

Product issues

Before creating a new issue, please search the existing list in Issue Tracker for a similar issue. If you do not find a similar issue and would like to report it, you can create a new issue.

Documentation issues

From any Dialogflow documentation page, click Send feedback near the top right or bottom of the page. This will open a feedback form specific to the page you are viewing. Your comments will be reviewed by the Dialogflow documentation team.