Contact Center AI Insights features

Contact Center AI Insights offers the CCAI Insights Accelerator feature for use with a Cloud Data Fusion instance. The Accelerator allows you to use a Cloud Data Fusion pipeline to transfer conversation data, an out-of-the-box approach to importing and exporting large amounts of data to and from CCAI Insights. The Accelerator is particularly useful in the following use cases:

  • Importing a large volume of historical data into CCAI Insights for analysis.
  • Scheduling exports out of CCAI Insights and into BigQuery on a regular basis for frequent real time updates.
  • Scheduling data imports for conversation data that needs to be loaded into CCAI Insights on a regular basis.

To get started using the CCAI Insights Accelerator, see the quickstarts documentation.