Getting support

Get a Google support package

Google Cloud offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. For more information, go to Google Cloud Support.

If you're not sure if you have a paid technical support package, check your Cloud Support console:

Visit your Cloud Support Console

Get support from the community

Ask a question on Stack Overflow

Ask a question about the operations suite on Stack Overflow. Review the following table for relevant tags on Stack Overflow. These tags not only receive responses from the Stack Overflow community, but also from Google engineers, who monitor the tags and offer unofficial support.

Google Cloud operations suite products on Stack Overflow Stack Overflow tag New questions
General questions stackdriver Ask a new question
about the Google Cloud operations suite
Cloud Debugger google-cloud-debugger Ask a new question
about Cloud Debugger
Error Reporting google-cloud-error-reporting Ask a new question
about Error Reporting
Cloud Logging google-cloud-logging Ask a new question
about Cloud Logging
Cloud Monitoring google-cloud-monitoring Ask a new question
about Cloud Monitoring
Cloud Trace google-cloud-trace Ask a new question
about Cloud Trace
Cloud Profiler stackdriver-profiler Ask a new question
about Cloud Profiler

Discuss the operations suite products

Join the google-stackdriver-discussion Google group to discuss the Google Cloud operations suite and receive announcements and updates.

You can also visit the Google Cloud Slack community to discuss the operations suite and other Google Cloud products. If you haven't already joined, use this form to sign up. For the operations suite, join the #stackdriver channel.

File bugs or feature requests

Found a bug in the operations suite?

You can search issues and submit new bugs via our issue trackers. Review the following table to search and report issues in the operations suite:

List open Cloud Debugger issues Create new Cloud Debugger issue
List open Error Reporting issues Create new Error Reporting issue
List open Cloud Logging issues Create new Cloud Logging issue
List open Cloud Monitoring issues Create new Cloud Monitoring issue
List open Cloud Profiler issues Create new Cloud Profiler issue
List open Cloud Trace issues Create new Cloud Trace issue

The Google Cloud operations suite team reviews and tracks every new bug submitted by users. Expect to hear from us within 2 business days. To learn more about what to expect when you file a bug, read Issue reports.

Have a feature request for the operations suite?

You can suggest a new feature or vote for an existing suggestion in our UserVoice community.

You can also request and vote for new features via our issue trackers; review the table in the Found a bug in the operations suite? section on this page.

Feature requests with more stars and, hopefully, comments from several users about how the feature would be useful are more likely to be considered. Read Feature requests to learn more about how Google Cloud Platform tracks feature requests.

Want to share your opinion on the Google Cloud operations suite products?

Your feedback helps us improve the operations suite. You can send feedback from your Cloud Console or your Cloud Monitoring console.

To send feedback from your Cloud Console:

  • Click Feedback .

    The user interface showing the
  feedback icon.

  • This opens a dialogue where you can describe your issue or share your ideas:

    The user interface showing the
  Send feedback dialogue.

  • You can also select Include screenshot to give us a clearer target for your feedback.

To send feedback from your Cloud Monitoring console:

  • Click Help and then select Send Feedback:

    The user interface showing the
  Monitoring Send feedback dialogue.

  • This opens a dialogue where you can describe your issue or share your ideas:

    The user interface showing the
  Monitoring Send feedback dialogue.

  • You can also select Include screenshot to give us a clearer target for your feedback.

If reporting an issue, please elaborate on what you did, what you expected to happen, and what actually happened. The more details you provide, the more likely it is we'll be able to quickly reproduce and resolve your issue.

In addition to bugs and feature requests, we're happy to receive any other feedback that you'd like to provide. Please provide as much detail as you can.

Once we receive your feedback, we will read it and either submit a new bug or add it to a known issue. We do receive a high volume of submissions; unfortunately, this means that we’re unable to respond directly to each one.

Want to speak with someone in Sales?

Just mention the Google Cloud operations suite in your inquiry, and someone from the Google Cloud Platform Sales team will get back to you shortly.