Getting support

Get a Google support package

Google Cloud offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. For more information, see Google Cloud Support.

Prepare for Google support

Before contacting technical support, see if your question or problem has already been addressed in one of the following places:

When you contact technical support, we recommend that you have the following types of information ready:

  • Your project ID and Cloud SQL instance name.
  • If your issue involves an error of any kind, check the Cloud SQL logs.Copy and save any resulting log entries that appear to be relevant to the time the problem occurred.

    Read the entries carefully. Error logs can be full of information, and often the root cause of the problem is hidden somewhere in the text.

Get support from the community

If you are still stuck, take one of the following steps:

  • Ask a question on Stack Overflow. Use the tag google-cloud-sql for questions about Cloud SQL for MySQL. This tag not only receives responses from the Stack Overflow community, but also from Google engineers, who monitor the tag and offer unofficial support.
  • Join the google-cloud-sql-discuss Google group to discuss Cloud SQL for MySQL issues.
  • Visit the Google Cloud Slack community to discuss Cloud SQL for MySQL and other Google Cloud products. If you haven't already joined, use this form to sign up.

When posting your question, provide:

  • A description of your problem, including any error messages.
  • The operation you attempted, for example, an admin operation or query.
  • The time and date (including timezone) you encountered the problem.
  • The tool or library that you use to interact with Cloud SQL.
  • A code sample, if applicable and possible.

You can also join the google-cloud-sql-announce Google group to receive announcements about Cloud SQL for MySQL. Subscribe via email with google-cloud-sql-announce+subscribe@googlegroups.com.

File bugs or feature requests

From the Cloud SQL for MySQL documentation click "Send feedback" near the top right of the page. This will open a feedback form. Your comments will be reviewed by the Cloud SQL for MySQL team.