Reference documentation and code samples for the Contact Center AI Insights V1 API class Google::Cloud::ContactCenterInsights::V1::AnswerFeedback.
The feedback that the customer has about a certain answer in the conversation.
Inherits
- Object
Extended By
- Google::Protobuf::MessageExts::ClassMethods
Includes
- Google::Protobuf::MessageExts
Methods
#clicked
def clicked() -> ::Boolean
Returns
- (::Boolean) — Indicates whether an answer or item was clicked by the human agent.
#clicked=
def clicked=(value) -> ::Boolean
Parameter
- value (::Boolean) — Indicates whether an answer or item was clicked by the human agent.
Returns
- (::Boolean) — Indicates whether an answer or item was clicked by the human agent.
#correctness_level
def correctness_level() -> ::Google::Cloud::ContactCenterInsights::V1::AnswerFeedback::CorrectnessLevel
Returns
- (::Google::Cloud::ContactCenterInsights::V1::AnswerFeedback::CorrectnessLevel) — The correctness level of an answer.
#correctness_level=
def correctness_level=(value) -> ::Google::Cloud::ContactCenterInsights::V1::AnswerFeedback::CorrectnessLevel
Parameter
- value (::Google::Cloud::ContactCenterInsights::V1::AnswerFeedback::CorrectnessLevel) — The correctness level of an answer.
Returns
- (::Google::Cloud::ContactCenterInsights::V1::AnswerFeedback::CorrectnessLevel) — The correctness level of an answer.
#displayed
def displayed() -> ::Boolean
Returns
- (::Boolean) — Indicates whether an answer or item was displayed to the human agent in the agent desktop UI.
#displayed=
def displayed=(value) -> ::Boolean
Parameter
- value (::Boolean) — Indicates whether an answer or item was displayed to the human agent in the agent desktop UI.
Returns
- (::Boolean) — Indicates whether an answer or item was displayed to the human agent in the agent desktop UI.