Contact Center AI Insights V1 API - Class Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata (v0.21.1)

Reference documentation and code samples for the Contact Center AI Insights V1 API class Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata.

Conversation metadata related to quality management.

Inherits

  • Object

Extended By

  • Google::Protobuf::MessageExts::ClassMethods

Includes

  • Google::Protobuf::MessageExts

Methods

#agent_info

def agent_info() -> ::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata::AgentInfo>
Returns

#agent_info=

def agent_info=(value) -> ::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::QualityMetadata::AgentInfo>
Parameter
Returns

#customer_satisfaction_rating

def customer_satisfaction_rating() -> ::Integer
Returns
  • (::Integer) — An arbitrary integer value indicating the customer's satisfaction rating.

#customer_satisfaction_rating=

def customer_satisfaction_rating=(value) -> ::Integer
Parameter
  • value (::Integer) — An arbitrary integer value indicating the customer's satisfaction rating.
Returns
  • (::Integer) — An arbitrary integer value indicating the customer's satisfaction rating.

#menu_path

def menu_path() -> ::String
Returns
  • (::String) — An arbitrary string value specifying the menu path the customer took.

#menu_path=

def menu_path=(value) -> ::String
Parameter
  • value (::String) — An arbitrary string value specifying the menu path the customer took.
Returns
  • (::String) — An arbitrary string value specifying the menu path the customer took.

#wait_duration

def wait_duration() -> ::Google::Protobuf::Duration
Returns

#wait_duration=

def wait_duration=(value) -> ::Google::Protobuf::Duration
Parameter
Returns